Online consultant

Ecojob; Dammam; On-site; SAR 68,541 - 82,099; Full time

Benefits offered by this job

Accommodation provided

Medical insurance

Annual leave

Job summary

A leading consultancy firm in Dammam seeks an experienced Online Consultant fluent in Malayalee and English. You will provide virtual assistance, communicate with clients via chat, email, and video calls, and address their needs effectively. The ideal candidate has proven experience in customer service and strong problem-solving skills. This role offers accommodation and medical insurance.

Qualifications

• Proven experience as an Online Consultant or in a customer service role.
• Knowledge of online platforms and e-commerce processes.
• Ability to handle multiple tasks with attention to detail.

Responsibilities

• Communicate with clients online through chat, email, and calls.
• Understand and address client needs effectively.
• Provide accurate information about products or services.
• Assist clients with troubleshooting online issues.
• Maintain detailed records of client interactions.

Skills

Fluency in Malayalee

Fluency in English

Problem-solving skills

Excellent communication skills

Job description

Online consultant vacancy in Al Hufuf Saudi Arabia

Online Consultant - Malayalee Speaking (Al Hufuf, Saudi Arabia)

We are in search of an experienced Online Consultant who is fluent in Malayalee and English to join our team in Al Hufuf, Saudi Arabia. As an Online Consultant, you will be responsible for providing virtual assistance and support to clients via online platforms.

Key Responsibilities

• Communicate with clients through various online channels, such as chat, email, and video calls.
• Understand and address client needs and concerns effectively.
• Provide accurate and timely information about products or services.
• Guide clients through the online purchasing process.
• Assist clients with troubleshooting technical issues related to online platforms.
• Maintain a positive and professional attitude towards clients at all times.
• Keep track of client interactions and maintain detailed records of all communication.
• Collaborate with team members to improve customer service strategies.

Requirements

• Fluency in Malayalee and English (spoken and written).
• Proven experience as an Online Consultant or similar customer service role.
• Knowledge of online platforms, e-commerce processes, and technical troubleshooting.
• Excellent communication skills with the ability to adapt to different communication styles.
• Strong problem-solving skills with a customer‑oriented approach.
• Ability to handle multiple tasks simultaneously while maintaining attention to detail.
• Availability to work flexible hours including weekends if needed.

Salary: 1800$ per month

Benefits

• Accommodation provided by the company.
• Medical insurance.
• Annual leave.