Online Consultant - Al Hufuf, Saudi Arabia

GulfDesign UAE; Dammam; On-site; SAR 59,000 - 75,000; Full time

Job summary

GulfDesign UAE seeks an Online Consultant in Al Hufuf, Saudi Arabia. You will provide excellent customer service and support to clients through email, chat and social media, delivering timely information and product recommendations.

The role requires at least 2 years in a similar role, fluent English, strong communication and problem-solving skills, plus the ability to work full-time (40 hours per week) with weekend flexibility. Salary is $1,600 per month tax-free plus benefits.

Qualifications

• 2+ years in a similar Online Consultant or Customer Service role
• Fluent in English; other languages a plus
• Excellent written and verbal communication skills
• Strong problem-solving and quick-thinking abilities
• Proficient with online channels like email, chat, social media
• Ability to work independently and in a team, full-time (40h/w)

Responsibilities

• Communicate with clients via email, chat, and social platforms to provide timely, accurate information
• Understand and address client inquiries and concerns professionally
• Provide product knowledge and recommendations based on client needs
• Resolve client issues and complaints to maintain satisfaction
• Keep records of client interactions in the CRM system
• Collaborate with other departments to ensure smooth operations and problem-solving

Skills

Communication skills

Customer service

Problem solving

Independent working

Tools

CRM software

Online communication tools

Job description

Online consultant vacancy in Al Hufuf Saudi Arabia

Online Consultant – Al Hufuf, Saudi Arabia. An exciting opportunity has arisen for a highly motivated and experienced Online Consultant to join our team in Al Hufuf, Saudi Arabia. As an Online Consultant, you will be responsible for providing excellent customer service and support to our clients through various online channels.

Responsibilities:

• Communicate with clients through online channels such as email, chat, and social media to provide timely and accurate information
• Understand and address client inquiries and concerns in a professional and courteous manner
• Provide product knowledge and recommendations to clients based on their needs and preferences
• Assist in resolving any issues or complaints raised by clients with the aim of maintaining customer satisfaction
• Keep track of client interactions and maintain accurate records using our customer relationship management system
• Collaborate with other departments to ensure smooth operations and effective problem-solving

Requirements:

• Minimum of 2 years of experience in a similar role as an Online Consultant or Customer Service Representative
• Fluent in English (knowledge of other languages is a plus)
• Excellent communication skills, both written and verbal
• Strong problem-solving skills with the ability to think quickly on your feet
• Proficient in using various online communication tools such as email, chat, social media platforms, etc.
• Ability to work independently as well as in a team environment
• Must be able to work full-time (40 hours per week) on a flexible schedule including weekends if needed

Salary: $1600 per month (tax-free) plus benefits

If you are passionate about providing exceptional customer service and have the skills required for this role, we would love to hear from you! This position is open to all nationalities. Please note that only shortlisted candidates will be contacted.