NOC Lead: Global Carrier Operations & MSP Readiness

Norconsult Telematics; Riyadh; On-site; SAR 300,000 - 520,000; Full time

Job summary

Norconsult Telematics is seeking an experienced NOC Architect/Leader to define and govern the NOC operating model across fiber, Core, IT, and IXP domains. You will design staffing, tools, thresholds, and escalation for Day-1 readiness and MSP governance post-launch.

You will drive fault management, interface with change management, and set KPIs/SLA reporting, coordinating with field teams and MSP partners. English fluency is required; Arabic is a plus.

Qualifications

• Bachelor's degree in electrical engineering or related field.
• 10+ years in telecommunications network operations with significant NOC leadership.
• Experience designing or leading a NOC in carrier/wholesale environments.
• Experience defining alarm management and NOC tooling requirements.
• Strong English; Arabic is a plus.

Responsibilities

• Define the NOC operating model: structure, monitoring scope, processes, shifts, and escalation.
• Specify monitoring requirements: latency, jitter, loss, availability thresholds, alarms, tickets.
• Develop fault management: alarm handling, correlations, classifications, TAC escalation.
• Interface NOC with change management, maintenance visibility, and change impact monitoring.
• Define NOC tooling needs and real-time dashboard specs (OSS/NMS/EMS).
• Map interfaces between NOC, TAC, field teams, SecOC, applications, and MSPs.
• Specify NOC procedures for peering and interconnection across IXPs and subsea stations.
• Set NOC KPIs, SLAs, reporting framework; plan staffing and training.
• Oversee readiness validation, simulations, dry runs, acceptance criteria.
• Contribute to cross-functional OAT for Day-1 readiness; define IXP operating model.

Skills

NOC leadership

Alarm management

Monitoring frameworks

English communication

Arabic language advantage

Education

Bachelor's degree in electrical engineering

Tools

NMS/EMS platforms

ITSM systems

Job description

Norconsult Telematics is seeking an experienced NOC Architect/Leader to define and govern the NOC operating model across fiber, Core, IT, and IXP domains. You will design staffing, tools, thresholds, and escalation for Day-1 readiness and MSP governance post-launch.

You will drive fault management, interface with change management, and set KPIs/SLA reporting, coordinating with field teams and MSP partners. English fluency is required; Arabic is a plus.