NOC & Data Center Support Lead (L0-L2)

Tata Communications Limited; Riyadh; In loco; SAR 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

Tata Communications Limited is seeking a Service Support NOC Agent to provide firstline L0-L1 and partial L2 support in a 24x7 environment. The role emphasizes incident management, connectivity services, and customer satisfaction within ITIL/ISO 20000 frameworks.

The ideal candidate has 8+ years in global service desks/NOC, Data Center experience, and Saudi regional exposure, with ITIL and data center certifications preferred.

Competenze

• Bachelor's degree in Computer Science or IT.
• Minimum 8 years of L0-L1/L2 service desk or NOC experience in global env.
• Experience in Data Center colocation and connectivity services mandatory.
• Experience in Saudi Arabia or similar regional environments is advantageous.
• ITIL Foundation Certification; Data Center certifications preferred/required.

Mansioni

• Incident, Request & Case Management in ITSM platform.
• Receive and respond to inbound cases via phone, email, and portals.
• Initial analysis, diagnostics and troubleshooting for DC and connectivity.
• Reporting, communication, governance, and stakeholder management.
• Ensure SLA-aligned timely resolution and customer satisfaction.

Conoscenze

Customer service

Communication

Problem solving

Time management

Teamwork

Formazione

Bachelor's degree in CS/IT

Strumenti

ITSM tools

Power BI

PowerPoint

Word

Databases

Descrizione del lavoro

Tata Communications Limited is seeking a Service Support NOC Agent to provide firstline L0-L1 and partial L2 support in a 24x7 environment. The role emphasizes incident management, connectivity services, and customer satisfaction within ITIL/ISO 20000 frameworks.

The ideal candidate has 8+ years in global service desks/NOC, Data Center experience, and Saudi regional exposure, with ITIL and data center certifications preferred.