Luxury Room Allocation Specialist

InterContinental Hotels Group; Saudi Arabia; On-site; SAR 156,000 - 223,000; Full time

Job summary

InterContinental Hotels Group is seeking a Room Allocation Coordinator to support the Front Office with efficient planning, coordination and management of guest room allocations. You will align with Front Office, Housekeeping, Reservations and Engineering, ensuring accurate allocations and smooth guest arrivals.

The role requires attention to detail, strong organizational skills and the ability to handle multiple changes in a fast-paced environment.

Qualifications

• Experience in Front Office, Reservations, Guest Relations or Rooms operations preferred.
• Understanding of hotel room inventory and Front Office operations.
• High level of attention to detail and accuracy.
• Strong organizational and time-management skills.
• Proactive and systematic approach to daily tasks.
• Ability to prioritize and manage multiple operational changes throughout the day.
• Strong interpersonal and communication skills.
• Guest-focused mindset with ability to anticipate guest needs.

Responsibilities

• Assist with initial and ongoing room allocations based on reservations and guest preferences.
• Review and adjust allocations throughout the day as arrivals/departures change.
• Coordinate with Front Office, Housekeeping, Reservations, Guest Relations and Engineering on readiness and allocation needs.
• Maintain accurate room allocation data in the PMS and communicate changes to departments.
• Escalate shortages or conflicts to Front Office Management promptly.
• Ensure confidentiality of guest information and adherence to standards.
• Support training and daily Front Office operations as required.

Skills

Attention to detail

Organizational skills

Time management

Interpersonal skills

Proactive and systematic

Multitasking under pressure

Tools

PMS (Property Management System)

Hotel reservation systems

MS Office

Job description

InterContinental Hotels Group is seeking a Room Allocation Coordinator to support the Front Office with efficient planning, coordination and management of guest room allocations. You will align with Front Office, Housekeeping, Reservations and Engineering, ensuring accurate allocations and smooth guest arrivals.

The role requires attention to detail, strong organizational skills and the ability to handle multiple changes in a fast-paced environment.