Room Allocation Coordinator

InterContinental Hotels Group; Saudi Arabia; On-site; SAR 156,000 - 223,000; Full time

Job summary

InterContinental Hotels Group is seeking a Room Allocation Coordinator to support the Front Office with efficient planning, coordination and management of guest room allocations. You will align with Front Office, Housekeeping, Reservations and Engineering, ensuring accurate allocations and smooth guest arrivals.

The role requires attention to detail, strong organizational skills and the ability to handle multiple changes in a fast-paced environment.

Qualifications

• Experience in Front Office, Reservations, Guest Relations or Rooms operations preferred.
• Understanding of hotel room inventory and Front Office operations.
• High level of attention to detail and accuracy.
• Strong organizational and time-management skills.
• Proactive and systematic approach to daily tasks.
• Ability to prioritize and manage multiple operational changes throughout the day.
• Strong interpersonal and communication skills.
• Guest-focused mindset with ability to anticipate guest needs.

Responsibilities

• Assist with initial and ongoing room allocations based on reservations and guest preferences.
• Review and adjust allocations throughout the day as arrivals/departures change.
• Coordinate with Front Office, Housekeeping, Reservations, Guest Relations and Engineering on readiness and allocation needs.
• Maintain accurate room allocation data in the PMS and communicate changes to departments.
• Escalate shortages or conflicts to Front Office Management promptly.
• Ensure confidentiality of guest information and adherence to standards.
• Support training and daily Front Office operations as required.

Skills

Attention to detail

Organizational skills

Time management

Interpersonal skills

Proactive and systematic

Multitasking under pressure

Tools

PMS (Property Management System)

Hotel reservation systems

MS Office

Job description

About us

InterContinental Hotels & Resorts has delighted luxury travellers since 1946, serving as a meeting place for heads of state, a setting for world-changing speeches, and the impetus for some of the most famous love stories of all time.

The brand has become synonymous with bold exploration, travel, and cultural discovery. The InterContinental The Red Sea Resort exemplifies these attributes. Set within one of the world’s most ambitious luxury tourism developments amidst an archipelago of over 90 pristine islands, the hotel offers guests sweeping views of the ocean and a discreet barefoot luxury immersed in nature experience.

Each of the resort’s 210 sea-facing rooms provides immediate beach access, allowing guests to step out onto the sands of the Red Sea from the terrace. Moreover, the resort features seven different gastronomic experiences, sprawling pools and recreational facilities, a spa, a health club and curated meetings and events spaces for leisure, business travellers and groups.

With the worldliness that travel brings, every stay will take your imagination to places you’d never expect!

Room Allocation Coordinator

As a Room Allocation Coordinator, you will be responsible for supporting the smooth operation of the Front Office through effective planning, coordination and management of guest room allocations, including:

• Manage the initial allocation of rooms for arriving guests based on reservation details, room categories, guest preferences and operational requirements.
• Review and adjust room allocations throughout the day according to changing guest needs, room readiness and operational constraints.
• Ensure guest preferences, special requests and profile information are carefully considered during the room allocation process.
• Prioritize room allocations for VIPs, repeat guests, special occasions and guests with specific requirements.
• Monitor room availability, room status and inventory to ensure the most effective use of available rooms.
• Coordinate closely with Front Office, Housekeeping, Reservations, Guest Relations and Engineering regarding room readiness and allocation requirements.
• Proactively identify potential room allocation challenges and support the team in resolving them before guest arrival.
• Manage room allocation changes arising from early arrivals, late departures, room moves, extensions, upgrades, out-of-order rooms and other operational requirements.
• Maintain accurate and up-to-date room allocation information within the Property Management System.
• Ensure all room changes and allocations are communicated clearly to relevant departments.
• Support smooth arrival operations by ensuring rooms are allocated strategically and guest requirements are anticipated wherever possible.
• Escalate room shortages, allocation conflicts or operational concerns to Front Office Management in a timely manner.
• Maintain confidentiality when handling guest information, preferences and profiles.
• Uphold InterContinental’s guidelines and service standards, consistently meeting or exceeding performance expectations.
• Support additional Front Office operational requirements as assigned.

Requirements:

• Previous experience within Front Office, Reservations, Guest Relations or Rooms operations is preferred.
• Strong understanding of hotel room inventory, room categories and Front Office operations.
• High level of attention to detail and accuracy.
• Strong organizational and time-management skills.
• Proactive and systematic approach to daily tasks.
• Ability to prioritize and manage multiple operational changes throughout the day.
• Strong interpersonal and communication skills.
• Guest-focused mindset with the ability to anticipate guest needs and preferences.
• Ability to make practical and timely decisions in a fast-paced operational environment.
• Comfortable working independently while maintaining close coordination with multiple departments.
• Able to handle pressure while maintaining a positive and professional approach.
• Strong problem-solving skills and operational awareness.
• Knowledge of Property Management Systems and hotel reservation systems is preferred.
• Good knowledge of MS Office applications.
• Willingness to work flexible hours according to operational requirements.
• Ability to work effectively as part of a team and support Front Office operations when required.
• Performs other duties as assigned.

The successful candidate will receive dedicated training on the resort’s room allocation processes, systems, guest preferences and operational standards. Following the training period, the position will report directly to the Front Office Department.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life, including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well, both inside and outside of work, and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.