Luxury Retail Coach & Trainer — KSA

Cartier; Riyadh; On-site; SAR 180,000 - 240,000; Full time

Job summary

Cartier is seeking a Retail Trainer & Coach for KSA to elevate boutique teams through impactful learning experiences and coaching. You will partner with Boutique Management and cross-functional stakeholders to translate Learning & Transformation strategy into practical actions that boost client engagement and selling excellence across the Kingdom.

The role focuses on delivering in-boutique and virtual coaching, onboarding new joiners, and fostering a culture of continuous learning that improves

Qualifications

• 5+ years in Learning & Development or related field in luxury retail.
• Experience in luxury retail sales, boutique leadership or management.
• Proven ability delivering engaging learning programmes and facilitating in-person and virtual sessions.
• Minimum 3 years coaching individuals and teams to improve selling excellence.
• Strong understanding of retail KPIs and translating insights into coaching plans.
• Proven ability to build trusted partnerships across a matrix organisation.
• Fluency in English and Arabic; French is a plus.

Responsibilities

• Identify capability gaps and development priorities across the KSA boutique network.
• Design and implement tailored learning and coaching plans aligned with business objectives.
• Deliver classroom, virtual, and in-boutique learning programmes.
• Coach teams to strengthen selling behaviours, clienteling, and service performance.
• Monitor learning impact via KPIs and support LMS maintenance.

Skills

Learning & Development

Retail coaching

Communication skills

Facilitation

Interpersonal skills

MS Office

Education

Train-the-Trainer certification

Tools

LMS

Digital learning tools

Microsoft Office

Job description

Cartier is seeking a Retail Trainer & Coach for KSA to elevate boutique teams through impactful learning experiences and coaching. You will partner with Boutique Management and cross-functional stakeholders to translate Learning & Transformation strategy into practical actions that boost client engagement and selling excellence across the Kingdom.

The role focuses on delivering in-boutique and virtual coaching, onboarding new joiners, and fostering a culture of continuous learning that improves