Field Coach Trainer

Inside Lvmh; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

Inside Lvmh in Saudi Arabia is seeking a senior coaching-focused leader to elevate client experience across luxury retail operations. You will mentor store teams on floor management, service excellence, and product knowledge, ensuring consistent delivery of high-end service standards.

With a background in luxury retail, you will foster a culture of learning, drive omnichannel initiatives, and collaborate with cross-functional partners to optimize performance and customer satisfaction across

Qualifications

• Experience in coaching and developing store staff for luxury retail environments.
• Proven ability to drive exceptional client experiences and service standards.
• Background in luxury retail management with floor leadership experience.
• Experience delivering staff training and learning programs.
• Strong on-floor coaching and feedback skills.

Responsibilities

• Provide on-the-floor coaching to store teams and demonstrate best-in-class client experience.
• Drive feedback and upskill retail staff across multiple stores.
• Collaborate across stores with an entrepreneurial, autonomous approach.
• Accelerate adoption of digital tools and omnichannel mindset for seamless client experience.
• Monitor KPIs and drive continuous improvement across stores.

Skills

Coaching & development

Client experience

Luxury retail leadership

Staff training

On-floor coaching

Job description

The role focuses on enhancing customer experience and retail operations within a luxury brand environment, requiring a deep understanding of customer service excellence and retail dynamics. The position involves coaching and training staff to deliver exceptional service, ensuring that all team members are equipped with the skills necessary to meet high customer expectations. This role is critical in maintaining the brand's reputation for quality and customer satisfaction, demanding a professional with a strong background in retail and a passion for coaching and development.

Job responsabilities

• Support retail managers through on-the-floor coaching, demonstrating best-in-class floor management, client experience, and team leadership.
• Drive a strong feedback and coaching culture to develop, motivate, and upskill retail teams.
• Ability to work autonomously across multiple stores with an entrepreneurial mindset

Accelerate the adoption of digital tools and promote an omnichannel mindset to ensure a seamless Client experience in-store and online.

Monitor key performance indicators to assess impact and drive continuous improvement.

• Strong collaboration skills and ability to partner with cross-functional teams

Profile

• Strong background in luxury retail with solid shop floor and management experience.

Proven experience in coaching, training, or learning-related roles within a retail environment.

Strong passion for learning, service excellence, and Client experience.

• Service Excellence & Client Experience

Learning & Training Facilitation

Retail Coaching & Team Development

Retail Performance Analysis

Stakeholder & Cross-Functional Collaboration