Field Coach Trainer

LVMH Group; Riyadh; On-site; SAR 334,800 - 613,800; Full time

Benefits offered by this job

Employee discount

Job summary

Louis Vuitton in Saudi Arabia seeks a senior retail coaching leader to elevate client experience and retail operations. You will coach staff across multiple stores, promoting best-in-class service, floor management, and sales leadership.

Ideal candidates have luxury retail background, staff development experience, and a passion for learning and excellence in client experience.

Qualifications

• Strong background in luxury retail with solid shop floor and management experience.
• Proven experience in coaching, training, or learning-related roles within a retail environment.
• Passion for learning, service excellence, and client experience.

Responsibilities

• Support retail managers through on-the-floor coaching, demonstrating best-in-class floor management, client experience, and team leadership.
• Drive a strong feedback and coaching culture to develop, motivate, and upskill retail teams.
• Ability to work autonomously across multiple stores with an entrepreneurial mindset.
• Accelerate the adoption of digital tools and promote an omnichannel mindset to ensure a seamless Client experience in-store and online.
• Monitor key performance indicators to assess impact and drive continuous improvement.
• Strong collaboration skills and ability to partner with cross-functional teams

Skills

Luxury retail experience

Shop floor management

Staff coaching

Client experience

Cross-functional collaboration

Education

Retail management education

Job description

The role focuses on enhancing customer experience and retail operations within a luxury brand environment, requiring a deep understanding of customer service excellence and retail dynamics. The position involves coaching and training staff to deliver exceptional service, ensuring that all team members are equipped with the skills necessary to meet high customer expectations. This role is critical in maintaining the brand's reputation for quality and customer satisfaction, demanding a professional with a strong background in retail and a passion for coaching and development.

Job responsibilities

• Support retail managers through on-the-floor coaching, demonstrating best-in-class floor management, client experience, and team leadership.
• Drive a strong feedback and coaching culture to develop, motivate, and upskill retail teams.
• Ability to work autonomously across multiple stores with an entrepreneurial mindset

Accelerate the adoption of digital tools and promote an omnichannel mindset to ensure a seamless Client experience in-store and online.

Monitor key performance indicators to assess impact and drive continuous improvement.

• Strong collaboration skills and ability to partner with cross-functional teams

Profile

• Strong background in luxury retail with solid shop floor and management experience.

Proven experience in coaching, training, or learning-related roles within a retail environment.

Strong passion for learning, service excellence, and Client experience.

• Service Excellence & Client Experience

Learning & Training Facilitation

Retail Coaching & Team Development

Retail Performance Analysis

Stakeholder & Cross-Functional Collaboration

Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton's legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.