Luxury Reservations & Royal Service Specialist

Fairmont Hotels & Resorts; Riyadh Region; On-site; SAR 60,000 - 100,000; Full time

Job summary

Fairmont Hotels & Resorts in Riyadh, Saudi Arabia, is seeking a professional Royal Service and Reservations Agent. You will be the primary contact for guests, manage reservations across channels, and deliver exceptional service reflecting our standards of excellence.

The role requires 2+ years in customer service or reservations, fluent English, and Arabic preferred. You will work in a luxury environment, coordinate with departments, and contribute to occupancy and guest satisfaction.

Qualifications

• 2+ years in customer service, reservations, or hospitality.
• Excellent communication in English; Arabic preferred.
• Strong organizational and time management with multitasking ability.
• Proficiency with reservation management systems and computer applications.
• Attention to detail and accuracy in data entry and records.

Responsibilities

• Process and manage guest reservations across channels with accuracy.
• Respond to inquiries via phone, email, and other platforms with professionalism.
• Maintain up-to-date reservation records and guest information in the system.
• Coordinate with hotel departments to ensure seamless service delivery.
• Handle special requests and customize arrangements for guests.
• Resolve guest concerns and complaints promptly and professionally.
• Manage booking schedules, availability, and room allocations.
• Provide guests with information about services, amenities, and local attractions.
• Process payments and transactions accurately, maintaining confidentiality.
• Contribute to occupancy and revenue targets through effective sales techniques.
• Ensure compliance with company policies and hospitality standards.

Skills

Customer service

Reservations systems

English fluency

Arabic proficiency

Multitasking

Tools

CRM software

Booking platforms

Job description

Fairmont Hotels & Resorts in Riyadh, Saudi Arabia, is seeking a professional Royal Service and Reservations Agent. You will be the primary contact for guests, manage reservations across channels, and deliver exceptional service reflecting our standards of excellence.

The role requires 2+ years in customer service or reservations, fluent English, and Arabic preferred. You will work in a luxury environment, coordinate with departments, and contribute to occupancy and guest satisfaction.