Luxury Reservations Specialist | Elevate Guest Experience

Ennismore; Saudi Arabia; On-site; SAR 67,000 - 100,000; Full time

Job summary

FAENA Movement in Saudi Arabia seeks a Reservations Agent (Saudi National Only) to handle inquiries and bookings for FAENA The Red Sea with luxury service standards. You will manage inquiries across channels, ensuring accurate bookings and excellent guest experiences.

The role emphasizes revenue optimization through upselling, precise PMS management, and collaboration with Front Office and Sales. Fluency in English is required; a hospitality background is preferred.

Qualifications

• High school diploma required; hospitality-related degree preferred.
• 1–3 years in reservations, front office, or customer service within hospitality.
• Familiarity with Property Management Systems (PMS) and reservation platforms.
• Basic understanding of hotel operations, room inventory, and rate structures.
• Fluency in English required; additional languages are an advantage.

Responsibilities

• Handle all reservation inquiries via phone, email, and online channels in a timely, professional manner.
• Process room bookings, modifications, cancellations, and special requests accurately within the system.
• Ensure reservations include complete guest information and rate details.
• Provide information about room types, rates, packages, and resort services to guests.
• Maximize revenue opportunities through upselling and promotions.
• Maintain availability and booking records in the PMS and coordinate with Front Office and Housekeeping.
• Respond to guest inquiries and resolve booking-related issues professionally.
• Stay informed about resort offerings, promotions, and local information.
• Adhere to brand standards, policies, and data privacy regulations.
• Assist with overbooking control and inventory allocation as directed by management.

Skills

English Fluency

Customer Service

PMS Experience

Hotel Operations Knowledge

Upselling

Education

High School Diploma

Hospitality Degree (preferred)

Tools

PMS Systems

Job description

FAENA Movement in Saudi Arabia seeks a Reservations Agent (Saudi National Only) to handle inquiries and bookings for FAENA The Red Sea with luxury service standards. You will manage inquiries across channels, ensuring accurate bookings and excellent guest experiences.

The role emphasizes revenue optimization through upselling, precise PMS management, and collaboration with Front Office and Sales. Fluency in English is required; a hospitality background is preferred.