Luxury Hotel PBX & Guest Communications Specialist

Accor; Medina; On-site; SAR 48,000 - 96,000; Full time

Job summary

Accor is seeking a Guest Services professional in Medina to manage PBX operations, guest inquiries, and service requests with grace and efficiency. You will coordinate with hotel departments, maintain call logs, and support service recovery while upholding luxury standards.

The role requires strong communication skills, discretion, and the ability to work nights, weekends, and holidays in a high-end hotel environment.

Qualifications

• Minimum 1–2 years of experience in PBX, Front Office, or Guest Services within a luxury or five‑star hotel environment preferred.
• Diploma or certificate in Hospitality or related field is an advantage.

Responsibilities

• Telephone & Communication Excellence: Answer all calls promptly, route messages accurately, and maintain a welcoming tone.
• Guest Assistance & Service Support: Aid guests with inquiries and service requests, ensuring timely follow-up and satisfaction.
• Emergency & Safety Communication: Follow emergency procedures and act as central point during incidents with discretion.
• Operational Accuracy & Documentation: Record messages, maintain call logs and update internal directories.
• Standards, Brand & Compliance: Uphold Accor brand standards and confidentiality; participate in training.

Skills

Verbal communication

English fluency

Multitasking

Time management

Discretion and diplomacy

Education

Diploma in Hospitality

Front Office certification

Tools

PBX/Phone systems

Hotel front desk software

Job description

Accor is seeking a Guest Services professional in Medina to manage PBX operations, guest inquiries, and service requests with grace and efficiency. You will coordinate with hotel departments, maintain call logs, and support service recovery while upholding luxury standards.

The role requires strong communication skills, discretion, and the ability to work nights, weekends, and holidays in a high-end hotel environment.