PBX Operator - Fairmont The Red Sea (Saudi National)

Accor; Saudi Arabia; Vor Ort; SAR 30.000 - 54.000; Vollzeit

Zusammenfassung

Accor's Fairmont The Red Sea in Saudi Arabia seeks a PBX Operator to manage guest calls, messages, and wake-up requests with a courteous, professional approach. You will coordinate with hotel departments, maintain logs, and support emergency communications in a luxury setting.

Ideal candidates have 1–2 years in PBX or guest services, a hospitality diploma, and fluent English, with strong communication and multitasking abilities to thrive in nights, weekends, and holidays.

Qualifikationen

• Minimum 1–2 years of PBX, Front Office or Guest Services experience in luxury hotels.
• Diploma or certificate in Hospitality or related field is an advantage.
• Excellent verbal communication and listening skills.
• Clear, pleasant speaking voice with good diction.
• Strong multitasking and time-management abilities.
• High attention to detail and accuracy.
• Calm and professional under pressure.
• Proficient with telephone systems and basic computer apps.
• Fluency in English; additional languages are a plus.

Aufgaben

• Answer all calls promptly using approved Fairmont greeting and etiquette.
• Route calls, take messages, and provide courteous, accurate information.
• Maintain a calm, welcoming tone at all times amid call volume.
• Handle wake-up calls and special call requests accurately and punctually.
• Assist guests with inquiries, hotel information and service requests.
• Coordinate guest requests with departments and track completion.
• Support service recovery and escalate guest concerns appropriately.
• Follow emergency procedures and act as central communication in incidents.
• Maintain call logs, wake-up records, and contact directories.
• Uphold Fairmont etiquette, confidentiality and brand standards.
• Document and update internal extension lists and procedures.

Kenntnisse

PBX systems

Front Office

Guest Services

Verbal communication

Listening skills

Clear speaking voice

Multitasking

Time management

Attention to detail

Stress management

Telephone systems

Computer applications

English fluency

Ausbildung

Diploma or certificate in Hospitality or related field

Jobbeschreibung

PBX Operator - Fairmont The Red Sea (Saudi National)

• Full-time
• Job-Category: Rooms
• Job Type: Permanent
• Job Schedule: Full-Time

Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.

Key Responsibilities

Telephone & Communication Excellence:

Answer all incoming and internal calls promptly using the approved Fairmont greeting and etiquette standards.

Accurately route calls, take messages, and provide information in a courteous, clear, and professional manner.

Maintain a calm, polished, and welcoming tone at all times, regardless of call volume or complexity.

Handle guest wake-up calls and special call requests accurately and punctually.

Guest Assistance & Service Support:

Assist guests with general inquiries, hotel information, and service requests, ensuring timely follow-up.

Coordinate guest requests with relevant departments and track completion to ensure guest satisfaction.

Support service recovery by responding empathetically to guest concerns and escalating appropriately.

Emergency & Safety Communication:

Follow established emergency procedures and communication protocols in case of fire, medical incidents, or security situations.

Act as a central communication point during emergencies, ensuring accuracy, discretion, and composure.

Maintain updated emergency contact lists and procedures.

Operational Accuracy & Documentation:

Record and relay messages accurately and confidentially.

Maintain call logs, wake-up call records, and other required documentation.

Update and maintain internal extension lists and contact directories.

Standards, Brand & Compliance:

Uphold Fairmont communication, grooming, and service etiquette standards at all times.

Maintain strict confidentiality regarding guest information and sensitive situations.

Ensure compliance with hotel policies, safety procedures, and data protection requirements.

Participate in service culture training and continuous development programs.

Qualifications & Experience:

Minimum 1–2 years of experience in PBX, Front Office, or Guest Services within a luxury or five-star hotel environment preferred.

Diploma or certificate in Hospitality or related field is an advantage.

Exceptional verbal communication and listening skills.

Clear, pleasant speaking voice with excellent diction.

Strong multitasking and time-management abilities.

High attention to detail and accuracy.

Ability to remain calm and professional under pressure.

Proficiency in telephone systems and basic computer applications.

Fluency in English required; additional languages are a strong advantage.

Personal Attributes:

Polished, courteous, and professional demeanor.

Discreet, trustworthy, and service-oriented.

Calm, composed, and confident in emergency situations.

Flexible to work shifts, including nights, weekends, and holidays.

Passion for luxury hospitality and guest satisfaction.

• Strong understanding of ultra-luxury wellness concepts and brand alignment.
• Experience in pre-opening operations, project coordination, and setup of wellness facilities is highly preferred.
• Ability to create innovative and culturally relevant wellness experiences aligned with the Red Sea destination.
• A proactive, anticipatory approach with a strong sense of accountability and ownership.
• Impeccable grooming and personal presentation aligned with luxury standards.