Luxury Hotel PBX & Guest Communications Specialist

Accor; Saudi Arabia; On-site; SAR 30,000 - 54,000; Full time

Job summary

Accor's Fairmont The Red Sea in Saudi Arabia seeks a PBX Operator to manage guest calls, messages, and wake-up requests with a courteous, professional approach. You will coordinate with hotel departments, maintain logs, and support emergency communications in a luxury setting.

Ideal candidates have 1–2 years in PBX or guest services, a hospitality diploma, and fluent English, with strong communication and multitasking abilities to thrive in nights, weekends, and holidays.

Qualifications

• Minimum 1–2 years of PBX, Front Office or Guest Services experience in luxury hotels.
• Diploma or certificate in Hospitality or related field is an advantage.
• Excellent verbal communication and listening skills.
• Clear, pleasant speaking voice with good diction.
• Strong multitasking and time-management abilities.
• High attention to detail and accuracy.
• Calm and professional under pressure.
• Proficient with telephone systems and basic computer apps.
• Fluency in English; additional languages are a plus.

Responsibilities

• Answer all calls promptly using approved Fairmont greeting and etiquette.
• Route calls, take messages, and provide courteous, accurate information.
• Maintain a calm, welcoming tone at all times amid call volume.
• Handle wake-up calls and special call requests accurately and punctually.
• Assist guests with inquiries, hotel information and service requests.
• Coordinate guest requests with departments and track completion.
• Support service recovery and escalate guest concerns appropriately.
• Follow emergency procedures and act as central communication in incidents.
• Maintain call logs, wake-up records, and contact directories.
• Uphold Fairmont etiquette, confidentiality and brand standards.
• Document and update internal extension lists and procedures.

Skills

PBX systems

Front Office

Guest Services

Verbal communication

Listening skills

Clear speaking voice

Multitasking

Time management

Attention to detail

Stress management

Telephone systems

Computer applications

English fluency

Education

Diploma or certificate in Hospitality or related field

Job description

Accor's Fairmont The Red Sea in Saudi Arabia seeks a PBX Operator to manage guest calls, messages, and wake-up requests with a courteous, professional approach. You will coordinate with hotel departments, maintain logs, and support emergency communications in a luxury setting.

Ideal candidates have 1–2 years in PBX or guest services, a hospitality diploma, and fluent English, with strong communication and multitasking abilities to thrive in nights, weekends, and holidays.