Front Office Supervisor

AccorHotel; Saudi Arabia; On-site; SAR 134,000 - 201,000; Full time

Job summary

Fairmont The Red Sea in Umluj, Saudi Arabia, seeks a Front Office Supervisor to lead the front desk team and uphold luxury service standards. You will oversee check-in/out, guest inquiries, and coordination with housekeeping and other departments to ensure seamless guest experiences.

The ideal candidate has at least 3 years in front office, proven leadership, proficiency with hotel management systems and MS Office, and strong communication skills in a high-end hospitality environment.

Qualifications

• Minimum 3 years in front office operations in a hotel or resort.
• Proven supervisory or team leadership experience.
• Strong knowledge of hotel management systems and reservation software.
• Excellent communication and interpersonal skills.
• Exceptional customer service orientation and problem-solving abilities.
• Ability to work under pressure and manage multiple priorities.
• Proficiency in Microsoft Office and organizational skills.
• Ability to train, motivate, and develop team members.

Responsibilities

• Supervise and manage front office staff, including scheduling and evaluations.
• Oversee guest check-in and check-out procedures for efficiency and accuracy.
• Address guest inquiries and complaints with professionalism and empathy.
• Manage room assignments, reservations and occupancy to optimize revenue.
• Coordinate with housekeeping, maintenance and other departments for seamless operations.
• Train front office staff on customer service excellence and hotel systems.
• Maintain records and reports related to front office operations.

Skills

Front Office

Team Leadership

Customer Service

Communication

Microsoft Office

Hotel Systems

Problem Solving

Tools

Reservation Software

Job description

Front Office Supervisor - Umluj, Saudi Arabia

Fairmont The Red Sea is seeking a professional and organized Front Office Supervisor to lead our front office operations in Umluj Saudi Arabia In this supervisory role you will oversee the daily operations of our front desk team ensuring exceptional guest experiences while maintaining operational excellence in a luxury resort environment. You will be responsible for managing team performance, handling guest relations, and coordinating with other departments to deliver outstanding service standards.

Key Responsibilities

• Supervise and manage front office staff, including scheduling, training, and performance evaluations.
• Oversee all guest check-in and check-out procedures ensuring efficiency and accuracy.
• Address guest inquiries, concerns, and complaints with professionalism and empathy, resolving issues promptly.
• Monitor and manage room assignments, reservations and occupancy to optimize revenue.
• Ensure compliance with hotel policies, security protocols, and confidentiality standards.
• Train front office team members on customer service excellence, hotel systems, and operational procedures.
• Coordinate with housekeeping, maintenance, and other departments to ensure seamless operations.
• Manage front office inventory, supplies, and equipment.
• Analyze operational metrics and implement improvements to enhance efficiency and guest satisfaction.
• Maintain accurate records and reports related to front office operations.
• Uphold the luxury service standards and brand values of Fairmont The Red Sea.

Minimum Requirements

• Minimum 3 years of front office experience in a hotel or hospitality environment.
• Proven supervisory or team leadership experience.
• Strong knowledge of hotel management systems and reservation software.
• Excellent communication and interpersonal skills.
• Exceptional customer service orientation and problem-solving abilities.
• Ability to work effectively under pressure and manage multiple priorities.
• Proficiency in Microsoft Office applications.
• Strong organizational and time management skills.
• Ability to train, motivate, and develop team members.
• Professional demeanor and appearancePreferred: Experience in luxury hotel operationsPreferred: Multilingual abilities (Arabic, English, and additional languages)Preferred: Knowledge of Saudi Arabian hospitality standards and cultural practicesPreferred: Understanding of revenue management and hotel operations'