Luxury Front Office Leader – Riyadh Hotel

Radisson Hotel Group

Riyadh

Vor Ort

SAR 180.000 - 320.000

Vollzeit

Vor 4 Tagen

Sei unter den ersten Bewerbenden

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Zusammenfassung

Mansard Riyadh, a Radisson Collection Hotel is seeking a Front Office Manager to lead the luxury front desk and guest services, ensuring seamless arrivals and departures. You will drive personalised experiences and uphold Radisson Collection standards while guiding a high-performing team in a refined urban luxury setting.

Ideal candidates bring 6–10+ years in front office leadership within luxury properties, with strong governance of PMS systems and guest-centric service.

Qualifikationen

Saudi national with 6–10+ years of progressive Front Office experience.
Experience within luxury hotels, resorts, or lifestyle hospitality environments.
Strong leadership, communication, and team development skills.
Experience with PMS systems and operational reporting.
Ability to thrive in a remote resort environment with a hands-on leadership approach.

Aufgaben

Oversee all daily Front Office operations including Reception, Guest Services, Concierge, and Bell Desk.
Ensure smooth, personalised guest journeys aligned with Radisson Collection standards.
Lead daily briefings, coaching, and performance reviews.
Drive upselling opportunities and loyalty programme enrolments.
Collaborate with Reservations, Revenue, Sales, Finance and others.
Maintain compliance with brand standards and SOPs.

Kenntnisse

Front Office Leadership

Guest Experience Management

PMS Systems

Luxury Service Standards

Tools

Opera PMS

Jobbeschreibung