Luxury Chocolate Retail Sales Specialist

Al Khozama Investment; Riyadh; On-site; SAR 45,000 - 78,000; Full time

Job summary

Alain Ducasse Chocolat Paris in Riyadh invites a guest-focused retail professional to welcome visitors with warmth, share brand stories, and guide gifting decisions. You will maintain luxury standards, present seasonal chocolates, and support sales targets with thoughtful upselling.

The role emphasizes impeccable product knowledge, polished communication, and the ability to handle transactions accurately while maintaining pristine displays and stock.

Qualifications

• High school diploma or equivalent; hospitality/retail diploma an advantage.
• Experience in luxury retail or gourmet food is ideal.
• Knowledge of chocolate and gifting is recommended.
• Food safety/hygiene certifications are preferred.

Responsibilities

• Greet guests warmly, listen to preferences, and recommend chocolates and gifts.
• Share the Alain Ducasse brand story, product characteristics and craftsmanship with confidence.
• Build lasting guest relationships and handle queries; refer complex matters to management when needed.
• Support individual and team sales goals through thoughtful recommendations and upselling.
• Introduce seasonal collections, limited editions, and gifting solutions.
• Process POS, cash, and card transactions accurately and follow cash-handling procedures.
• Maintain beautiful packaging to brand standards and ensure order accuracy.
• Keep displays clean, attractive, properly labeled, and boutique presentation impeccable.
• Assist with tastings, launches, retail events and corporate gifting orders as assigned.
• Share guest feedback and potential corporate enquiries with the manager.
• Follow food hygiene, safety, security, and company procedures.

Skills

Customer service

Sales techniques

Food safety

Food hygiene

Education

High school diploma or equivalent; hospitality/retail diploma an advantage

Job description

Alain Ducasse Chocolat Paris in Riyadh invites a guest-focused retail professional to welcome visitors with warmth, share brand stories, and guide gifting decisions. You will maintain luxury standards, present seasonal chocolates, and support sales targets with thoughtful upselling.

The role emphasizes impeccable product knowledge, polished communication, and the ability to handle transactions accurately while maintaining pristine displays and stock.