Sales Executive | Luxury Retail | Saudi Arabia at Rawaj - Human Capital Management

Rawaj - Human Capital Management; Riyadh; On-site; SAR 70,000 - 120,000; Full time

Job summary

Rawaj - Human Capital Management in Riyadh is seeking a Sales Executive for Luxury Retail to deliver personalized service and drive boutique performance. You will build strong relationships with VIP and high-net-worth clients, showcasing knowledge of timepieces and the brand’s heritage.

The role emphasizes clienteling, event support, and professional presentation in a high-luxury environment, aligned with Riyadh luxury retail standards.

Qualifications

• Experience in luxury watch, haute horlogerie, or fine jewellery.
• Proven track record of achieving boutique sales targets.
• Experience serving VIP and high-net-worth clients.
• Strong clienteling and relationship-building capabilities.
• Strong networking and business-development skills.
• Excellent communication, presentation, negotiation, and interpersonal skills.
• Fluency in Arabic and English.
• Willingness to work luxury retail hours in Riyadh.

Responsibilities

• Deliver personalized service to boutique clients.
• Achieve and exceed individual sales targets.
• Understand client needs and recommend timepieces.
• Demonstrate product knowledge and communicate craftsmanship.
• Identify opportunities to maximize sales with existing and new clients.
• Maintain VIP client portfolio and relationships.
• Represent the brand with discretion and professionalism.
• Support boutique events and product launches.

Skills

VIP clienteling

Relationship building

Arabic & English

Sales targets

Product knowledge

Networking

Tools

CRM software

Job description

Apply for Sales Executive | Luxury Retail | Saudi Arabia at Rawaj - Human Capital Management in الرياض, S01, SA. This Full time on site position offers great opportunities for career growth.

Key Accountabilities Luxury Sales & Commercial Performance

• Deliver exceptional, personalized service to every boutique client.
• Achieve and exceed individual sales targets while contributing to overall boutique objectives.
• Understand client needs and recommend appropriate timepieces based on individual preferences, lifestyle, and collecting interests.
• Demonstrate strong product knowledge and confidently communicate the craftsmanship, heritage, complications, and value of luxury timepieces.
• Identify opportunities to maximize sales and develop additional business with existing and prospective clients.
• Support the Boutique Manager and wider team in achieving commercial objectives.

VIP Clienteling & Relationship Management

• Build and maintain long-term relationships with VIP, VVIP, and high-net-worth clients.
• Develop and manage a strong personal client portfolio through proactive clienteling, networking, referrals, and relationship development.
• Provide highly personalized service to key clients while maintaining the highest levels of discretion and professionalism.
• Conduct regular follow-ups regarding new collections, product arrivals, special pieces, events, and relevant purchasing opportunities.
• Proactively identify and develop new clients through networking, referrals, and personal relationship building.
• Maintain accurate and up-to-date client information in accordance with company procedures.
• Leverage existing relationships and networks within the Saudi luxury market to generate new business opportunities.

Brand & Product Representation

• Act as a strong ambassador for the brand at all times.
• Develop comprehensive knowledge of the brand’s collections, complications, craftsmanship, history, heritage, and values.
• Stay informed about developments within the luxury watch industry and competitor landscape.
• Confidently communicate the exclusivity, craftsmanship, technical characteristics, and distinctive positioning of the brand’s timepieces.
• Represent the brand with the sophistication, discretion, and professionalism expected within an international haute horlogerie environment.

Boutique Standards & Operations

• Maintain impeccable standards of personal grooming, presentation, and professional conduct.
• Ensure the boutique environment and product displays consistently meet luxury brand standards.
• Assist with stock management, inventory procedures, product handling, and other operational requirements.
• Follow all procedures relating to sales transactions, product security, client information, and boutique operations.
• Work closely with colleagues and management to ensure a seamless and consistent client experience.
• Support boutique events, client appointments, product launches, and other commercial activities as required.

Requirements

• Previous experience within the luxury watch, haute horlogerie, or fine jewellery industry.
• Proven track record of achieving and exceeding individual and/or boutique sales targets.
• Strong experience serving VIP, VVIP, and high-net-worth clients.
• Excellent clienteling and relationship-building capabilities.
• Strong networking and business-development skills.
• Excellent communication, presentation, negotiation, and interpersonal skills.
• Strong knowledge of the Saudi luxury retail market, preferably Riyadh.
• An established VIP/client network or portfolio within Saudi Arabia is highly desirable.
• A sophisticated, polished, and professional appearance suitable for a high-luxury boutique environment.
• Strong product knowledge and genuine passion for luxury watches and haute horlogerie.
• Strong attention to detail, discretion, professionalism, and commercial awareness.
• Fluency in Arabic and English.
• Flexibility to work according to luxury retail trading hours and business requirements.