Sales & Business Development Manager

Al Khozama Investment; Riyadh; On-site; SAR 300,000 - 540,000; Full time

Job summary

Al Khozama Investment seeks a senior commercial leader for Alain Ducasse Chocolate Paris in Riyadh and across Saudi Arabia. You will drive B2B and B2C growth, manage key accounts, and ensure premium gifting experiences while upholding brand standards.

You will lead a team, build partnerships with luxury partners, and align sales with production, marketing and finance to deliver profitable orders and exceptional guest experiences.

Qualifications

• 5–7+ years in luxury retail or premium hospitality with B2B sales.
• Proven experience in B2B sales and key-account management.
• Arabic essential; English required; French preferred.
• Sales management, negotiation or CRM certifications advantageous.

Responsibilities

• Proactively identify and develop corporate gifting and partnership opportunities with businesses, luxury hotels, embassies, government entities, event planners, premium brands, and VIP clients.
• Own the sales process from prospecting through proposal, negotiation, fulfilment and after-sales follow-up.
• Develop key accounts, campaigns, and a strong, well-qualified sales pipeline.
• Coordinate with production, marketing and finance to deliver orders accurately and profitably.
• Coach customer-facing colleagues and align daily operations with commercial priorities.

Skills

B2B sales

Key account management

Sales forecasting

CRM

Negotiation

Revenue targets

Team leadership

Education

Business, hospitality or retail qualifications

Tools

CRM systems

Job description

Lead commercial growth for Alain Ducasse Chocolate Paris in Riyadh and across Saudi Arabia, developing strong B2C and B2B relationships while protecting the brand’s exceptional standards. Turn craftsmanship, hospitality, and meaningful partnerships into sustainable results. “Setting trends, touching lives."

Key Responsibilities

• Proactively identify, approach, and develop corporate gifting and partnership opportunities with businesses, luxury hotels, embassies, government entities, event planners, premium brands, and VIP clients.
• Own the sales process from prospecting, meetings and tailored proposals through negotiation, conversion, fulfilment coordination, and after-sales follow-up.
• Develop key accounts, repeat gifting programmes, seasonal campaigns, and a well-qualified sales pipeline.

Commercial leadership

• Develop commercial plans, budgets, forecasts, and sales targets, monitor revenue, margins, conversion, average transaction value, and profitability.
• Maintain accurate CRM records, account plans, pipeline reports, and sales forecasts; identify new channels and growth opportunities.
• Coordinate with production, coordination, marketing, and finance to deliver orders accurately and profitably.

Luxury experience & brand stewardship

• Champion outstanding boutique and café guest experiences, product storytelling, merchandising, and premium gifting presentation.
• Build trusted relationships with clients and ensure discreet, personalized handling of VIP and corporate requirements.
• Partner with marketing and Alain Ducasse stakeholders on launches, events, and brand-aligned activations.

Team leadership

• Coach and inspire customer-facing colleagues on product knowledge, relationship-building, and sales execution.
• Work with the Café & Retail Manager to align daily operations with commercial priorities.

Key Performance Indicators (KPI’s):

• Revenue and gross margin against approved targets
• Qualified B2B pipeline, conversion, and new accounts
• Corporate gifting and repeat-account revenue
• Customer retention, brand standards, and team performance

Qualifications & Certifications:

• Relevant qualifications in business, hospitality or retail are advantageous; equivalent proven commercial experience may be considered
• Sales Management, Negotiation, or CRM certifications are an advantage.

Years of Experience:

• 5–7+ years in luxury retail, premium hospitality, gourmet food, or comparable sectors, with proven B2B/key-account sales and management experience, per the supplied advertisement

Nature of Experience:

• Proven experience in B2B sales, key account management, business development, negotiation, sales forecasting, and revenue target achievement.

Language Skills:

• Arabic essential, professional English required
• French preferred per the supplied advertisement.