Learning & Development Coordinator

AccorHotel; Medina; On-site; SAR 60,000 - 90,000; Full time

Job summary

AccorHotel is seeking a Learning and Development Coordinator to support planning, coordination, implementation, and administration of learning activities across the hotel. You will ensure that employees receive required training aligned with Sofitel standards and hotel objectives.

The role involves coordinating annual L&D plans, internal programs, induction for new hires, maintaining records, and supporting budget compliance. Strong English communication and hospitality experience are essential.

Qualifications

• Bachelor's degree in human resources, business administration, hospitality management, education or related field.
• Minimum 2 years of training and development experience in hospitality.
• Strong knowledge of training principles, learning methods and employee development practices.
• Excellent verbal and written English communication.

Responsibilities

• Coordinate and support the implementation of the hotel’s annual Learning & Development plan.
• Coordinate internal training programs, workshops and learning activities for all departments.
• Prepare and maintain monthly training calendars and schedules.
• Independently monitor attendance and participation in training programs.

Skills

Communication skills

Organizational skills

Interpersonal skills

Coaching & facilitation

Time management

Teamwork

Adaptability

Employee development

Multitasking

Education

Bachelor's degree in HR/BA/Hospitality

Tools

MS Office

Job description

The Learning amp Development Coordinator is responsible for supporting the planning coordination implementation and administration of learning and development activities across the hotel The role ensures that employees receive the required training and development opportunities in line with Sofitel standards hotel objectives and operational requirements.

Key Responsibilities

Learning amp Development

Coordinate and support the implementation of the hotel s annual Learning amp Development plan Coordinate internal training programs workshops and learning activities for all departments Prepare and maintain monthly training calendars and schedules Coordinate induction and orientation programs for new employees Support departmental trainers in preparing and delivering training sessions Maintain and update training materials presentations manuals and learning resources Monitor employee attendance and participation in training programs Follow up on external training programs and ensure effective application of learning in the workplace Promote e-learning and digital learning platforms across the hotel Assist in identifying training needs based on performance reviews guest feedback audits and departmental requirements.

Administration amp Documentation

Maintain accurate and up-to-date training records for all employees Prepare training attendance sheets evaluations certificates and related documentation Prepare monthly Learning amp Development reports and statistics Maintain employee training files and ensure all required documentation is properly recorded Assist with the preparation and monitoring of the Learning amp Development budget Ensure training activities comply with hotel and Accor standards.

Quality amp Performance

Support quality improvement initiatives throughout the hotel Monitor guest feedback and identify training opportunities based on guest satisfaction results Assist with internal audits quality inspections and follow-up action plans Support departments in implementing corrective and improvement actions related to training and quality Work closely with department heads and supervisors to improve employee performance and service standards.

Employee Development

Support the preparation and implementation of individual development plans Assist managers and supervisors in identifying employee development needs Support coaching and feedback initiatives across departments Encourage a culture of continuous learning and professional development.

Coordination amp Communication

Coordinate with the General Manager Heads of Departments People amp Culture team and Regional Area Learning amp Development teams when required Communicate training schedules programs and updates to all relevant departments Ensure effective communication regarding important learning and development initiatives Build positive working relationships with employees managers and external training providers.

Key Competencies

Positive attitude and professional approach Strong organizational and time-management skills Excellent communication and interpersonal skills Teamwork and collaboration Coaching and facilitation skills Attention to detail Ability to manage multiple tasks and priorities Flexibility and adaptability in a fast-paced hotel environment Commitment to employee development and service excellence.

Qualifications

Qualifications Bachelor's degree in human resources, Business Administration, Hospitality Management, Education, or a related field. Previous experience in Learning & Development, Training, Human Resources, or a similar role, preferably within the hospitality industry. Minimum 2 years of relevant experience in training and development, preferably in a hotel environment. Good knowledge of training principles, learning methods, and employee development practices. Good understanding of hotel operations and service standards. Excellent verbal and written communication skills in English. Good command of Microsoft Office applications. Strong organizational and time-management skills. Ability to work effectively with employees and managers from diverse cultural backgrounds. Strong interpersonal, coaching, and presentation skills. Ability to manage multiple tasks, priorities, and deadlines in a fast-paced environment.