Learning and Development Manager - Retail Training

Apparel Group; Riyadh; On-site; SAR 140,000 - 190,000; Full time

Job summary

Apparel Group seeks a Learning and Development Manager to plan, implement and oversee training initiatives across its retail network in Riyadh, Saudi Arabia. You will manage regional training activities, develop learning programs for multiple brands, and ensure employees receive product knowledge, customer service and leadership training.

You will drive improvements in retail sales performance, evaluate training effectiveness and support long-term employee development, working closely with the

Job description

Learning and Development Manager - Retail Training Job Snapshot - Role: Learning and Development Manager - Location: Riyadh, Saudi Arabia - Industry: Apparel and Fashion - Function: Training and Development - Experience: Not specified - Job Type: Full Time - Work Arrangement: On-site

Position Overview: Apparel Group is seeking a Learning and Development Manager to plan, implement and oversee employee training initiatives that strengthen retail performance, support professional development and contribute to business objectives. The position is responsible for managing regional training activities, developing learning programs for multiple brands and ensuring that employees receive relevant product knowledge, customer service and leadership training. The role also focuses on improving retail sales conversion, evaluating training effectiveness and supporting long-term employee career development. Working closely with the training team and business stakeholders, the Learning and Development Manager will establish training calendars, review learning materials, assess employee capabilities and introduce practical development initiatives aligned with organizational and brand requirements.

Job Details:

• Country: Saudi Arabia
• City: Riyadh
• Industry: Apparel and Fashion
• Function: Training and Development
• Salary: Not disclosed
• Gender: No Preference
• Candidate Nationality: Not specified
• Job Type: Full Time
• Work Arrangement: On-site

Key Responsibilities

• Learning and Development Strategy - Plan, manage and implement training activities across the assigned region in accordance with company policies and established training practices.
• Coordinate training requirements covering regional operations and the UAE as identified in the training scope.
• Align employee learning and development initiatives with business priorities, brand requirements and retail sales objectives.
• Identify opportunities to introduce new training programs that address organizational and employee development needs.
• Design learning initiatives that support employee productivity, professional growth and long-term career development.
• Establish performance measures to evaluate training outcomes and their contribution to business performance.
• Ensure training activities are delivered efficiently while maintaining appropriate quality standards.

Annual Training Planning and Coordination

• Develop, communicate and implement the annual training calendar for all assigned brands.
• Coordinate training schedules and activities with relevant business teams.
• Review learning requirements across different brands and employee groups.
• Ensure training programs address both organizational objectives and individual development needs.
• Monitor the implementation of approved training plans and modules.
• Maintain accurate records of training activities, participation and delivery outcomes.
• Review training priorities and recommend adjustments based on business and employee requirements.

Retail Sales and Product Knowledge Training

• Guide the training team in developing effective learning solutions that support improved retail sales conversion.
• Evaluate training approaches and methodologies to identify opportunities for strengthening store-level performance.
• Acquire product knowledge for new brands introduced into the company 's portfolio.
• Ensure the training team receives appropriate product knowledge training for new and existing brands.
• Develop training programs that support employees in understanding brand requirements and product information.
• Coordinate learning activities that contribute to sales performance and customer-facing employee capabilities.
• Assess the effectiveness of retail training initiatives and recommend improvements where required.

Training Content and Program Development

• Design training courses and learning programs that address the needs of Apparel Group and its employees.
• Develop training approaches suitable for a multicultural workforce.
• Review training materials prepared by the training team for different brands.
• Ensure training content is relevant, accurate and aligned with identified learning objectives.
• Recommend new learning resources, training materials and delivery methodologies.
• Review employee feedback on completed training programs.
• Introduce appropriate changes to training content and delivery methods based on feedback and evaluation results.
• Oversee the implementation of training modules and established learning processes.

Employee Performance and Career Development

• Support employee development through structured learning programs and performance improvement initiatives.
• Establish relevant performance metrics and evaluate employee productivity in relation to development objectives.
• Assist employees in identifying long-term career development opportunities within the organization.
• Initiate in-store training programs designed to strengthen practical retail skills.
• Develop leadership training initiatives that enhance employee management and interpersonal capabilities.
• Identify skills gaps and recommend appropriate learning interventions.
• Support the development of employees with potential for future leadership responsibilities.

Store Visits and Training Needs Assessment

• Visit retail outlets to assess employee capabilities and identify training requirements.
• Evaluate retail staff performance through observation and practical assessment activities, including mock sessions.
• Provide constructive feedback based on identified strengths and areas requiring improvement.
• Coordinate with relevant teams to address store-level learning gaps.
• Organize mystery shopping assessments through third-party providers.
• Review assessment findings to identify opportunities for improving employee performance and customer service.
• Use store observations and evaluation results to refine training priorities.

Training Effectiveness and Quality Assurance

• Monitor the delivery and effectiveness of training programs across assigned brands.
• Establish follow-up processes to assess whether training objectives have been achieved.
• Maintain training evaluation records and supporting documentation.
• Review participant feedback and incorporate relevant improvements into future programs.
• Promote consistent application of established learning and development practices.
• Evaluate training methods to identify cost-effective approaches that meet business requirements.
• Support continuous improvement in training quality, delivery and employee learning outcomes.

Training Team Leadership

• Lead, motivate and supervise the training team in carrying out departmental responsibilities.
• Provide guidance on training delivery, content development and performance improvement.
• Monitor team effectiveness and support the professional development of training personnel.
• Plan manpower requirements for the training department according to operational needs.
• Coordinate team resources to support the delivery of regional and brand-specific training programs.
• Encourage consistent training standards and effective collaboration within the department.

Core Professional Capabilities

• Learning and development strategy, planning and implementation.
• Retail employee training and sales performance improvement.
• Annual training calendar development and coordination.
• Training needs analysis and employee skills assessment.
• Product knowledge training across multiple retail brands.
• Instructional content review and training program development.
• Leadership development and employee career planning.
• Training effectiveness measurement, feedback analysis and reporting.
• Retail store observation and mystery shopping coordination.
• Cost-effective training delivery and resource management.
• Training team supervision, motivation and manpower planning.
• Ability to develop learning solutions for employees from diverse cultural backgrounds.

Role Contribution

The Learning and Development Manager supports Apparel Group 's business performance by ensuring that employees receive relevant, effective and consistent training across its retail brands. The role connects employee development with operational priorities by improving product knowledge, strengthening customer-facing skills and supporting retail sales conversion through targeted learning initiatives. Through structured training programs, store-level assessments, leadership development and continuous evaluation, the position contributes to employee productivity, professional growth and the development of future talent within the organization.