Lead Guest Experience Concierge

Hilton; Saudi Arabia; On-site; SAR 48,000 - 75,000; Full time

Job summary

Hilton is seeking a Concierge in Saudi Arabia to brighten guests’ days by delivering memorable experiences and exceptional hospitality. You will respond to inquiries, coordinate dining, transport, events, and local attractions, and assist VIP guests with seamless service.

Join Hilton to be part of a renowned hospitality brand that values integrity, teamwork, and ownership. You will contribute to an award-winning workplace culture and help create magical stays for every guest.

Qualifications

• A passion for hospitality and guest service excellence.
• Integrity and doing the right thing consistently.
• Leadership and teamwork to achieve best results.
• Ownership and accountability with urgency and discipline.

Responsibilities

• Delight our guests: respond promptly and professionally to inquiries, requests, and concerns.
• Offer recommendations: provide information and arrange dining, transportation, events, tours, and local attractions.
• Coordinate special services: arrange medical care, childcare, floral delivery, and other personalized needs.
• Manage guest communications: receive and deliver messages, mail, packages, and faxes.
• Support VIP guests: facilitate seamless registration and elevated service for high priority guests.
• Promote hotel offerings: share marketing materials and encourage use of hotel services and programs.

Job description

Hilton is seeking a Concierge in Saudi Arabia to brighten guests’ days by delivering memorable experiences and exceptional hospitality. You will respond to inquiries, coordinate dining, transport, events, and local attractions, and assist VIP guests with seamless service.

Join Hilton to be part of a renowned hospitality brand that values integrity, teamwork, and ownership. You will contribute to an award-winning workplace culture and help create magical stays for every guest.