Guest Experience Lead

Hilton; Riyadh; On-site; SAR 35,000 - 72,000; Full time

Job summary

Hilton in Riyadh is seeking a Guest Services Executive to greet guests, conduct check-in/check-out, and provide detailed local information to ensure memorable stays. You will promote hotel services, handle guest requests, and maintain high standards of hospitality.

Ideal candidates are personable, service-oriented, and able to manage multiple tasks with urgency. Join Hilton to contribute to a welcoming guest experience and a strong team culture.

Qualifications

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• A focus on Now, bringing urgency and discipline to every moment.

Responsibilities

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately.
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries.
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue.
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications.

Skills

Hospitality

Integrity

Leadership

Teamwork

Ownership

Urgency

Job description

Hilton in Riyadh is seeking a Guest Services Executive to greet guests, conduct check-in/check-out, and provide detailed local information to ensure memorable stays. You will promote hotel services, handle guest requests, and maintain high standards of hospitality.

Ideal candidates are personable, service-oriented, and able to manage multiple tasks with urgency. Join Hilton to contribute to a welcoming guest experience and a strong team culture.