Key Account Manager

ESP Engineered; Riyadh; On-site; SAR 111,600 - 167,400; Full time

Job summary

ESP Engineered is looking for a Key Account Manager to own and grow strategic bank accounts across KSA. The ideal candidate will build strong B2B relationships and ensure high client satisfaction by partnering with banks. Responsibilities include managing the account lifecycle, appealing to stakeholders, and coordinating with internal teams for timely launches. Candidates should have 3 to 5 years of experience in B2B sales/account management, particularly in the fintech or SaaS sectors. Proactivity and relationship-building skills are essential.

Qualifications

• 3 to 5 years’ experience in B2B sales/account management/client success/business development, ideally within fintech/banking/SaaS domain.
• Strong relationship-building skills and ability to connect with senior decision-makers in banks.
• Good business sense, comfortable with SaaS-based, enterprise sales cycles.

Responsibilities

• Manage end-to-end account lifecycle for banks from onboarding to adoption and renewal.
• Build strong relationships with stakeholders at banks.
• Understand the bank’s customer segments and digital strategy.
• Coordinate with internal teams to ensure timely integration and launch.
• Monitor account health and drive upsell/cross-sell.
• Ensure high client satisfaction and serve as trusted advisor.
• Provide feedback to help shape Nuclei’s product roadmap.

Skills

B2B sales

Account management

Client success

Relationship-building

Business development

Job description

Nuclei is a product company working with 25+ leading BFSI and telecom enterprises.

Before we started Nuclei, we listed down a few guiding principles. These were essentially the learnings from our previous startups/companies:

• Think big, think global
• Build a sustainable company, from various perspectives
• Build for the long term, take long term decisions.

All the above points came together to form Nuclei's vision - "To build a well-respected global product company."

What will you do?

As a Key Account Manager, you will own and grow strategic bank accounts (existing and new) across KSA and beyond. The ideal candidate will nurture strong B2B relationships, ensure high client satisfaction, and drive growth by partnering with banks to adopt and expand Nuclei’s suite of offerings.

What you will do:

• Manage end-to-end account lifecycle for banks from onboarding to adoption and renewal
• Build strong relationships with stakeholders at banks: senior management, digital-banking heads, product/ops lead
• Understand the bank’s customer segments and digital strategy; tailor proposals leveraging Nuclei’s marketplace, SaaS marketplace, subscription bundles
• Coordinate with internal teams (product, tech, operations) to ensure timely integration and launch
• Monitor account health: usage, transaction volumes, customer adoption and drive upsell/cross-sell
• Ensure high client satisfaction; serve as trusted advisor on strategy, not just a vendor
• Provide feedback to help shape Nuclei’s product roadmap based on customer needs and market feedback.

Who should apply:

• 3 to 5 years’ experience in B2B sales/account management/client success/business development, ideally within fintech/banking /SaaS domain
• Based in KSA (mandatory)
• Strong relationship-building skills and ability to connect with senior decision-makers in banks
• Good business sense, comfortable with SaaS-based, enterprise sales cycles
• Self-starter, proactive, comfortable working in a dynamic, agile work environment
• Ability to work cross-functionally internally and coordinate delivery & operations