Key Account Management Professional KSA

CMA CGM; Riyadh; On-site; SAR 90,000 - 140,000; Full time

Job summary

CEVA Saudi Logistics & Freight Co. in Riyadh seeks a proactive Key Account Management Professional to manage and grow strategic client accounts across the Kingdom.

You will serve as the primary liaison for key accounts, ensuring seamless execution of air and ocean freight solutions while aligning offerings with client needs. The role requires strong relationship-building, collaboration with Operations Control, and the ability to drive contract negotiations and performance insights.

Qualifications

• Proven experience in key account management or client relations in logistics or freight forwarding.
• Solid knowledge of air and ocean freight operations, customs procedures, and regional market dynamics in Saudi Arabia.
• Strong interpersonal and negotiation skills to effectively manage client expectations and contracts.
• Fluency in English; Arabic proficiency is highly desirable.

Responsibilities

• Develop and maintain relationships with key clients in air and ocean freight.
• Understand clients' objectives and tailor solutions.
• Coordinate with Operations Control to ensure timely service delivery.
• Collaborate with Sales, Operations, and Customer Service to ensure unified account management.
• Monitor account performance and report on objectives and growth.
• Lead contract negotiations and renewals to create client value.
• Stay informed on logistics regulations and market developments in KSA and the region.
• Identify and manage risks affecting service quality and implement corrective actions.

Skills

Key account management

Client relations

Logistics knowledge

Negotiation

CRM platforms

Data analysis

English fluency

Tools

CRM platforms

Job description

Le groupe RMC BFM, 3ème groupe média privé français, s’appuie sur une offre éditoriale qui allie qualité de l’information en continu nationale comme régionale et la richesse du divertissement.

Dans le cadre de nos engagements en faveur de la diversité et de l'inclusion : tous nos postes sont ouverts aux personnes en situation de handicap.

Key Account Management Professional KSA

Req ID: 592250 Posting Start Date: 02/11/2026 Riyadh - Riyadh PO Box 85062, SAU CEVA Logistics Ocean Freight Permanent contract Full Time.

CEVA Saudi Logistics & Freight Co., operating within the dynamic Air and Ocean Transverse division, is excited to welcome a skilled Key Account Management Professional to join our Logistics - Air and Ocean team based in Riyadh. This role is vital in enhancing our operational excellence and fostering strong partnerships with key clients to achieve mutual success.

Position: Key Account Management Professional KSA
Location: Riyadh - Riyadh Station
Department: Operations Control
Division: Air and Ocean Transverse
Legal Entity: CEVA Saudi Logistics & Freight Co.

About the Role

As a Key Account Management Professional, you will be entrusted with managing and growing strategic client accounts across the Kingdom of Saudi Arabia. Your expertise will play a critical role in providing outstanding customer service, ensuring the seamless execution of logistics operations, and aligning our solutions with the evolving needs of our clients.

This position involves close collaboration with the Operations Control department, where your insights and relationship-building skills will drive enhanced operational efficiency and client satisfaction. You will act as the primary point of contact for key accounts, proactively addressing challenges and identifying opportunities to deliver added value.

Key Responsibilities

• Develop and maintain strong, long-term relationships with key clients in the logistics sector, focusing on air and ocean freight solutions.
• Understand clients’ business objectives, industry trends, and supply chain requirements to tailor solutions that meet their needs effectively.
• Coordinate closely with Operations Control to ensure timely and accurate execution of services, proactively managing any issues affecting service delivery.
• Collaborate with internal teams across Sales, Operations, and Customer Service to foster a unified approach toward client management and service excellence.
• Monitor account performance metrics and prepare regular reports to evaluate success against objectives and identify growth opportunities.
• Lead contract negotiations and renewals with a focus on creating sustainable business value for both clients and the company.
• Stay informed about changes in logistics regulations, customs requirements, and market developments relevant to air and ocean freight within KSA and the wider region.
• Identify and elevate risks or issues that could impact service quality, working with relevant functions to develop and implement corrective actions promptly.

Candidate Profile

We seek a results-driven professional with demonstrated experience in account management within logistics or freight forwarding services, ideally specializing in air and ocean transportation. A strong understanding of supply chain processes and excellent communication skills are essential for this role.

The ideal candidate will possess a proactive and collaborative mindset, with a commitment to delivering high-quality service and fostering positive client relationships. Detail-oriented organisational skills and the ability to manage multiple priorities in a fast-paced environment are also critical.

Qualifications and Experience

• Proven experience in key account management or client relations in logistics, freight forwarding, or a related industry.
• Solid knowledge of air and ocean freight operations, customs procedures, and regional market dynamics within Saudi Arabia.
• Strong interpersonal and negotiation skills to effectively manage client expectations and contracts.
• Ability to analyse data and generate meaningful insights to inform decision-making and strategic planning.
• Fluency in English is required; proficiency in Arabic is highly desirable.
• Proficiency with standard business software and CRM platforms.

Why Join CEVA?

Working at CEVA Saudi Logistics & Freight Co. offers the opportunity to be part of a global leader in logistics solutions committed to innovation, sustainability, and customer-centric service. We foster an inclusive and collaborative culture where your expertise and ideas contribute meaningfully to our shared success.

We support the professional development of our colleagues through ongoing training and career advancement opportunities within our diverse and international network.

Application Process

CEVA Saudi Logistics & Freight Co. is an equal opportunity employer that values diversity and inclusion. We welcome applications from all qualified candidates regardless of background, identity, or experience.

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