IT Systems Specialist Film Studios (SPA5-QPFS0030)

Qiddiya; Riyadh; On-site; SAR 180,000 - 240,000; Full time

Job summary

Qiddiya in Riyadh is looking for an IT Operations & Systems Coordination professional to ensure the availability, security, and day‑to‑day usability of business and studio systems. You will work with centralized IT, vendors, and end users to maintain operational readiness across activation and steady‑state operations.

The role requires hands‑on support of assets, platforms, and infrastructure, plus coordination of access, cybersecurity, backups, and service continuity for events and activation

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 4–6 years of IT operations, systems support, or service desk experience.

Responsibilities

• Provide day‑to‑day IT operational support and user assistance across the Film Studio asset.
• Support implementation, administration, and maintenance of business systems, operational platforms, applications, and core infrastructure.
• Coordinate booking systems, operational reporting tools, access‑related systems, and business productivity platforms.
• Monitor IT incidents, service requests, recurring issues, and system performance metrics, ensuring escalation and resolution.
• Coordinate with centralized IT teams and external providers to ensure service continuity and standards compliance.
• Support cybersecurity controls, user access management, password and account administration, and data protection requirements.
• Ensure operational readiness of IT infrastructure ahead of activation milestones and events.
• Support hardware, software, network, and connectivity troubleshooting.
• Maintain IT asset inventory, license trackers, system documentation, user records, and logs.
• Support implementation of new technologies and digital solutions to improve efficiency and UX.
• Coordinate tech support for workshops, events, and tenant activation activities.
• Monitor system availability and escalate critical issues affecting service continuity.
• Support disaster recovery, backup coordination, and business continuity per standards.
• Ensure compliance with IT governance and access control protocols.
• Assist end‑user training, onboarding, and adoption of approved systems.

Education

Bachelor’s degree in Information Technology, Computer Science, or related field

Job description

Role Purpose

Provide operational IT support and systems coordination for the Film Studio asset, ensuring the availability, reliability, security, and day-to-day usability of business and operational systems supporting studio operations. The role supports a lean OpCo environment through hands‑on asset‑level coordination with centralized IT teams, vendors, and end users across activation and steady‑state operations.

Key Responsibilities

• Provide day‑to‑day IT operational support and user assistance across the Film Studio asset.
• Support implementation, administration, and maintenance of business systems, operational platforms, applications, and core infrastructure.
• Coordinate booking systems, operational reporting tools, access‑related systems, and business productivity platforms required for asset operations.
• Monitor IT incidents, service requests, recurring issues, and system performance metrics, ensuring timely escalation and resolution.
• Coordinate with centralized IT teams and external service providers to ensure service continuity and standards compliance.
• Support cybersecurity controls, user access management, password and account administration, and data protection requirements.
• Ensure operational readiness of IT infrastructure and user environments ahead of activation milestones, tenant onboarding, workshops, and events.
• Support hardware, software, network, and connectivity troubleshooting activities across office and operational environments.
• Maintain IT asset inventory, license trackers, system documentation, user records, and operational logs.
• Support implementation of new technologies and future digital solutions that improve operational efficiency and user experience.
• Coordinate technology support requirements for workshops, events, partners, and tenant‑facing activation activities.
• Monitor system availability and escal critical operational issues affecting service continuity.
• Support disaster recovery, backup coordination, and business continuity preparedness in line with corporate standards.
• Ensure compliance with corporate IT governance, security standards, and access control protocols.
• Support end‑user training, onboarding, and adoption of approved operational systems.

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 4–6 years of IT operations, systems support, or service desk experience.
• Experience supporting operational assets, hospitality, entertainment, events, or other service‑intensive environments preferred.

Key Competencies

• IT operations support
• Systems coordination
• Troubleshooting
• Vendor coordination
• Service management