IT Systems Specialist Film Studios (SPA5-QPFS0030)

Qiddiya | القدية; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

Qiddiya | القدية is seeking a capable IT Operations & Systems Support professional to ensure the availability, reliability and security of business and operational systems for the Film Studio asset. You will work with centralized IT teams, vendors, and end users across activation and steady‑state operations.

The role emphasizes hands‑on asset coordination, incident monitoring, and applying corporate IT governance to support events and tenant onboarding.

Qualifications

• Bachelor's degree in IT or a related field is required.
• 4–6 years in IT operations, systems support, or service desk experience.
• Experience in hospitality, entertainment, events, or service‑intensive environments preferred.

Responsibilities

• Provide day‑to‑day IT operational support across the Film Studio asset.
• Support implementation, administration, and maintenance of business systems and core infrastructure.
• Coordinate booking systems, reporting tools, access systems, and productivity platforms.
• Monitor incidents, service requests, and system performance; escalate when needed.
• Coordinate with centralized IT teams and external providers for continuity and standards.
• Support cybersecurity controls, access management, and data protection requirements.
• Ensure IT readiness ahead of activation milestones and events.
• Troubleshoot hardware, software, network, and connectivity issues.
• Maintain asset inventory, license trackers, and system documentation.
• Assist with new technologies and digital solutions to improve operations.

Skills

IT operations

Systems coordination

Troubleshooting

Vendor coordination

Service management

Education

Bachelor's degree in Information Technology, Computer Science, or related field

Job description

Role Purpose Provide operational IT support and systems coordination for the Film Studio asset, ensuring the availability, reliability, security, and day-to-day usability of business and operational systems supporting studio operations. The role supports a lean OpCo environment through hands‑on asset‑level coordination with centralized IT teams, vendors, and end users across activation and steady‑state operations.

Role Purpose Provide operational IT support and systems coordination for the Film Studio asset, ensuring the availability, reliability, security, and day-to-day usability of business and operational systems supporting studio operations. The role supports a lean OpCo environment through hands‑on asset‑level coordination with centralized IT teams, vendors, and end users across activation and steady‑state operations.

Key Responsibilities

• Provide day-to-day IT operational support and user assistance across the Film Studio asset
• Support implementation, administration, and maintenance of business systems, operational platforms, applications, and core infrastructure
• Coordinate booking systems, operational reporting tools, access‑related systems, and business productivity platforms required for asset operations
• Monitor IT incidents, service requests, recurring issues, and system performance metrics, ensuring timely escalation and resolution
• Coordinate with centralized IT teams and external service providers to ensure service continuity and standards compliance
• Support cybersecurity controls, user access management, password and account administration, and data protection requirements
• Ensure operational readiness of IT infrastructure and user environments ahead of activation milestones, tenant onboarding, workshops, and events
• Support hardware, software, network, and connectivity troubleshooting activities across office and operational environments
• Maintain IT asset inventory, license trackers, system documentation, user records, and operational logs
• Support implementation of new technologies and future digital solutions that improve operational efficiency and user experience
• Coordinate technology support requirements for workshops, events, partners, and tenant‑facing activation activities
• Monitor system availability and elevate critical operational issues affecting service continuity
• Support disaster recovery, backup coordination, and business continuity preparedness in line with corporate standards
• Ensure compliance with corporate IT governance, security standards, and access control protocols
• Support end‑user training, onboarding, and adoption of approved operational systems

Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field
• 4-6 years of IT operations, systems support, or service desk experience
• Experience supporting operational assets, hospitality, entertainment, events, or other service‑intensive environments preferred

Key Competencies

• IT operations support
• Systems coordination
• Troubleshooting
• Vendor coordination
• Service management