IT Operations & Systems Specialist

Qiddiya; Riyadh; On-site; SAR 180,000 - 240,000; Full time

Job summary

Qiddiya in Riyadh is looking for an IT Operations & Systems Coordination professional to ensure the availability, security, and day‑to‑day usability of business and studio systems. You will work with centralized IT, vendors, and end users to maintain operational readiness across activation and steady‑state operations.

The role requires hands‑on support of assets, platforms, and infrastructure, plus coordination of access, cybersecurity, backups, and service continuity for events and activation

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 4–6 years of IT operations, systems support, or service desk experience.

Responsibilities

• Provide day‑to‑day IT operational support and user assistance across the Film Studio asset.
• Support implementation, administration, and maintenance of business systems, operational platforms, applications, and core infrastructure.
• Coordinate booking systems, operational reporting tools, access‑related systems, and business productivity platforms.
• Monitor IT incidents, service requests, recurring issues, and system performance metrics, ensuring escalation and resolution.
• Coordinate with centralized IT teams and external providers to ensure service continuity and standards compliance.
• Support cybersecurity controls, user access management, password and account administration, and data protection requirements.
• Ensure operational readiness of IT infrastructure ahead of activation milestones and events.
• Support hardware, software, network, and connectivity troubleshooting.
• Maintain IT asset inventory, license trackers, system documentation, user records, and logs.
• Support implementation of new technologies and digital solutions to improve efficiency and UX.
• Coordinate tech support for workshops, events, and tenant activation activities.
• Monitor system availability and escalate critical issues affecting service continuity.
• Support disaster recovery, backup coordination, and business continuity per standards.
• Ensure compliance with IT governance and access control protocols.
• Assist end‑user training, onboarding, and adoption of approved systems.

Education

Bachelor’s degree in Information Technology, Computer Science, or related field

Job description

Qiddiya in Riyadh is looking for an IT Operations & Systems Coordination professional to ensure the availability, security, and day‑to‑day usability of business and studio systems. You will work with centralized IT, vendors, and end users to maintain operational readiness across activation and steady‑state operations.

The role requires hands‑on support of assets, platforms, and infrastructure, plus coordination of access, cybersecurity, backups, and service continuity for events and activation