IT Help Desk Technician — Windows & AD Support

Sgr Sa; Riyadh; On-site; SAR 112,485 - 187,476; Full time

Job summary

Saudi Gold Refinery (SGR) in Riyadh is seeking an IT Help Desk to provide first-line technical support for refining and corporate operations. The role ensures continuous access to critical IT systems and focuses on incident resolution, user access management, and asset maintenance.

The ideal candidate will have a Bachelor's degree in Information Technology, at least two years of experience in IT support, and proficiency in Microsoft Windows OS and Active Directory user management. The position plays a key role in operational stability and user satisfaction, aligning with Saudi Arabia's Vision 2030.

Qualifications

• At least two years of experience in an IT help desk or support role is necessary.
• Commitment to adhering to information security policies and procedures is required.
• Knowledge of ITIL incident management processes is expected.

Responsibilities

• Diagnose and resolve hardware and software issues for end-users.
• Manage user accounts and permissions in Active Directory.
• Maintain accurate records of IT hardware assets.

Skills

Proficiency in Microsoft Windows OS

Active Directory user management

Troubleshooting hardware

Network connectivity issues

Communication in English and Arabic

Education

Bachelor's degree in Information Technology

Tools

MS Office 365

ITIL incident management processes

Job description

Saudi Gold Refinery (SGR) in Riyadh is seeking an IT Help Desk to provide first-line technical support for refining and corporate operations. The role ensures continuous access to critical IT systems and focuses on incident resolution, user access management, and asset maintenance.

The ideal candidate will have a Bachelor's degree in Information Technology, at least two years of experience in IT support, and proficiency in Microsoft Windows OS and Active Directory user management. The position plays a key role in operational stability and user satisfaction, aligning with Saudi Arabia's Vision 2030.