IT Support Technician - Fast-Paced, Customer-Focused Tech

noon; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

Noon is seeking an IT Support Technician to work closely with the business, fellow technicians, and engineering teams to implement, maintain, and support critical IT infrastructure while providing day-to-day technical support to meet current and future business needs.

The role requires experience with Windows systems, strong English communication, and a strong customer-service mindset, with a proactive approach to problem-solving and teamwork.

Qualifications

• Experience in MS Windows System Support.
• Two years technical IT exposure/experience preferred.
• Excellent English communication skills (written & verbal).
• Strong customer service and demonstrable history of customer-facing skills.
• Demonstrable methodical problem-solving and analytical skills.
• Able to keep others informed of information that contributes to performance of the team.

Responsibilities

• Provide 1st/2nd line IT support to keep all equipment and infrastructure performing.
• Participate in site-wide IT projects.
• Install, maintain and support IT equipment (laptops, telecoms, printers, scanners, thin clients, workstations).
• Asset and inventory management, including audits and RMAs with suppliers.
• Imaging and updating workstations and laptops.
• Support site projects and ad-hoc requests as needed.

Skills

Windows OS

Technical support

Customer service

English communication

Team player

Problem solving

Tools

Imaging workstations

RMA process

Job description

Noon is seeking an IT Support Technician to work closely with the business, fellow technicians, and engineering teams to implement, maintain, and support critical IT infrastructure while providing day-to-day technical support to meet current and future business needs.

The role requires experience with Windows systems, strong English communication, and a strong customer-service mindset, with a proactive approach to problem-solving and teamwork.