Helpdesk Trainee - Tamheer

Jisr; Riyadh; On-site; SAR 67,000 - 112,000; Full time

Job summary

Jisr in Riyadh is looking for a motivated Helpdesk Trainee to support employees with day-to-day IT issues and to develop technical and problem-solving skills in a fast-paced environment.

As an entry-level role, you will assist with troubleshooting hardware, software, and access-related problems, manage user accounts, install basic software, and document solutions while learning from the IT team.

Qualifications

• Bachelor's degree in IT, CS, or Information Systems or related field.
• Fresh graduate or up to 1 year of IT support experience.
• Strong communication and customer service skills.

Responsibilities

• Provide first-level IT support to employees and help resolve basic technical issues.
• Respond to helpdesk requests through the ticketing system and follow up until resolution.
• Troubleshoot common hardware, software, network, and access issues.
• Assist employees with laptop, monitor, headset, printer and other IT equipment issues.
• Support user account setup, password resets and access requests.
• Install and configure basic software and applications.
• Escalate complex technical issues to the appropriate IT team when needed.
• Maintain accurate records of IT requests, issues and solutions.
• Assist with IT asset tracking and equipment handover.
• Follow IT policies, security procedures and company guidelines.

Skills

Basic troubleshooting

Customer service

English communication

Team collaboration

Education

Bachelor's degree in Information Technology or Computer Science or Information Systems

Tools

Microsoft 365

Windows OS

IT ticketing systems

Job description

About the Role

We are looking for a strong Helpdesk Trainee strong to join our IT team and support employees with their day-to-day technical issues This is an entry-level opportunity for someone who is interested in IT support and wants to develop their technical and problem-solving skills in a fast-paced environment The trainee will assist with troubleshooting hardware software and access-related issues while ensuring employees receive timely and professional support

Key Responsibilities

• Provide first-level IT support to employees and help resolve basic technical issues


• Respond to helpdesk requests through the ticketing system and follow up until resolution


• Troubleshoot common hardware software network and access issues


• Assist employees with laptop monitor headset printer and other IT equipment issues


• Support user account setup password resets and access requests


• Install and configure basic software and applications


• Escalate complex technical issues to the appropriate IT team when needed


• Maintain accurate records of IT requests issues and solutions


• Assist with IT asset tracking and equipment handover


• Follow IT policies security procedures and company guidelines


• Learn and develop technical support skills through hands-on experience and guidance from the IT team

Requirements

• Bachelor s degree in strong Information Technology Computer Science Information Systems strong or a related field Fresh graduate or up to strong 1 year of experience strong in IT support or helpdesk


• Basic understanding of computers operating systems and common software applications


• Basic troubleshooting and problem-solving skills


• Good communication and customer service skills


• Willingness to learn and develop technical skills


• Good command of English


• Ability to work effectively in a team and support multiple requests


• Nice to Have Internship or training experience in IT support or helpdesk Basic knowledge of Microsoft 365 Windows networking or IT ticketing systems Familiarity with IT asset management or service desk tools