IT support Officer

Waad Education Company; Jeddah; On-site; SAR 67,000 - 100,000; Full time

Job summary

Waad Education Company is seeking an IT Support Specialist in Jeddah to provide daily technical assistance in a school environment. You will troubleshoot hardware and software, install and maintain devices, and support networks, email, and educational systems.

The role requires a Bachelor's degree in IT/CS and 1–3 years of IT support experience, preferably in schools. Strong communication and customer-service skills are essential for effective user support and teamwork.

Qualifications

• Bachelor's degree in IT, CS or related field.
• 1–3 years IT support experience; school experience preferred.
• Good knowledge of Windows, Microsoft 365, hardware and basic networking.
• Strong troubleshooting, communication and customer-service skills.
• Ability to work under pressure and support users professionally.

Responsibilities

• Provide daily technical support and troubleshoot hardware/software issues.
• Install, configure, and maintain computers, printers, projectors, and smart boards.
• Support school networks, email, Microsoft 365, and educational systems.
• Maintain IT equipment, software, and asset records.
• Assist with classroom technology, exams, and school events.
• Ensure basic cybersecurity, data protection, and regular system updates.
• Manage and follow up on IT support requests and incidents.
• Coordinate with external IT vendors when required.

Skills

Troubleshooting

Communication

Customer service

Pressure handling

Education

Bachelor's degree in IT/CS

Tools

Windows

Microsoft 365

Networking basics

Hardware basics

Job description

• Provide daily technical support and troubleshoot hardware/software issues
• Install, configure, and maintain computers, printers, projectors, and smart boards
• Support school networks, email, Microsoft 365, and educational systems
• Maintain IT equipment, software, and asset records
• Assist with classroom technology, exams, and school events
• Ensure basic cybersecurity, data protection, and regular system updates
• Manage and follow up on IT support requests and incidents
• Coordinate with external IT vendors when required

Requirements

• Bachelor's degree in IT, Computer Science, or a related field
• 1-3 years of IT support experience; school experience is preferred
• Good knowledge of Windows, Microsoft 365, hardware, and basic networking
• Strong troubleshooting, communication, and customer-service skills
• Ability to work under pressure and support users professionally