IT Specialist | Al Nahda University | Riyadh – Saudi Arabia

Al Nahda University; Riyadh; On-site; SAR 70,000 - 110,000; Full time

Job summary

Al Nahda University seeks an experienced IT Specialist to diagnose and resolve hardware/software issues, manage IT equipment, configure systems, and uphold security practices on-site in Riyadh.

The role covers user account management, network monitoring, backups, and collaboration with faculty and staff to deliver reliable IT services across campuses.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field.

Responsibilities

• Diagnose, troubleshoot, and resolve hardware, software, and network connectivity issues across desktops, laptops, and network devices.

Skills

Windows/macOS troubleshooting

TCP/IP networking

Active Directory

System backup utilities

Documentation

Cross-functional communication

Education

Bachelor’s Degree in Computer Science/IT

Tools

Microsoft 365 admin

Google Workspace admin

PowerShell

Bash

Job description

Position Summary

• Al Nahda University is seeking an experienced and dedicated IT Specialist to join our dynamic technology team in Riyadh, Saudi Arabia.
• This full-time position requires a skilled information technology professional with a strong background in hardware and software diagnostics, network support, and system administration.
• You will play a pivotal role in diagnosing and resolving technical issues, managing IT equipment, configuring systems, and maintaining robust system security practices.
• The ideal candidate brings comprehensive technical proficiency in troubleshooting connectivity problems, overseeing user accounts, monitoring network performance, and managing data backups.
• Operating on-site in Riyadh, you will collaborate closely with faculty, staff, and cross-functional administrative departments to ensure seamless academic and operational IT service delivery.
• Al Nahda University provides a premier professional environment where your technical expertise directly empowers educational excellence and digital infrastructure reliability.
• We welcome driven IT specialists eager to tackle complex technical challenges, document system resolutions, and support continuous infrastructure enhancements.

Detailed Job Description

• As an IT Specialist at Al Nahda University, your core responsibilities encompass technical support, hardware/software troubleshooting, infrastructure management, and security maintenance.
• You will diagnose and resolve hardware, software, and connectivity issues across desktop computers, laptops, peripherals, and network devices.
• Your daily IT operations include managing IT equipment inventory, configuring operating systems and software applications, and provisioning user accounts and access privileges.
• You will monitor network performance metrics, assist with routine system maintenance, implement IT security best practices, and maintain reliable system backups.
• Documenting technical issues, troubleshooting steps, permanent solutions, and ongoing IT support activities forms a vital part of your daily workflow.
• Collaborating proactively with academic departments and administrative staff ensures prompt incident resolution and high user satisfaction.
• Maintaining meticulous technical documentation, asset logs, and configuration baselines ensures operational transparency and structured IT governance.

Key Responsibilities

• Diagnose, troubleshoot, and resolve hardware, software, and network connectivity issues rapidly.
• Manage IT equipment inventory, system configurations, software installations, and peripheral deployments.
• Provision, manage, and audit user accounts, access credentials, and security permissions.
• Monitor network performance, bandwidth utilization, and infrastructure health to ensure maximum uptime.
• Assist with routine system maintenance, software updates, patch management, and server administration.
• Implement enterprise IT security practices, antivirus protections, and firewall configurations.
• Establish and maintain comprehensive system backup schedules and disaster recovery procedures.
• Document technical support tickets, troubleshooting procedures, solutions, and ongoing IT activities.
• Collaborate proactively with university faculty, staff, and administrative departments.
• Ensure strict adherence to institutional data protection policies, safety regulations, and IT compliance guidelines.

Required Qualifications & Skills

• Bachelor’s Degree in Computer Science, Information Technology, Software Engineering, or a related technical field.
• Minimum of 2+ years of professional experience in IT support, systems administration, or technical operations.
• Strong, proven practical proficiency in hardware and software troubleshooting across Windows and macOS environments.
• Solid working knowledge of network principles, TCP/IP connectivity, routers, switches, and Wi-Fi configurations.
• Practical experience with user account management, Active Directory, and system backup utilities.
• Excellent analytical, problem-solving, and cross-functional communication capabilities.
• Strong documentation skills for recording technical issues and support procedures.
• Legal eligibility and physical presence capability to work on-site in Riyadh, Saudi Arabia.

Nice-to-Have Skills

• Professional industry certifications such as CompTIA A+, Network+, Microsoft Certified: Azure Fundamentals, or ITIL Foundation.
• Prior working experience within higher education institutions or academic campus IT environments.
• Familiarity with cloud productivity suites (Microsoft 365, Google Workspace) administration.
• Basic scripting knowledge in PowerShell or Bash for IT automation tasks.
• Knowledge of ITIL service management frameworks for incident and change management.

Application Information

• Salary/Rate: Competitive Regional Institutional Standard Package
• Deadline: Open / Immediate Hiring
• Notice Period: Immediate to 30 Days Preferred
• Contract Duration: Full-Time Permanent Position