IT Solutions Account Manager: Client Success & Growth

Elevatus; Jeddah; On-site; SAR 120,000 - 180,000; Full time

Job summary

Fakeeh Care is seeking a Client Relationship Manager to nurture long-term partnerships with our key clients, understand their needs, and propose tailored IT solutions. You will coordinate with internal teams to ensure on-time, budget-conscious project delivery and foster trust through proactive communication and regular updates.

With 3-5 years in client relationship roles in tech, you will lead strategy per client segment, identify upsell opportunities, and present status reports to

Qualifications

• Bachelor's degree in Information Technology, Business Administration, or related field.
• 3-5 years of client relationship management experience in software or tech.
• Excellent communication and presentation skills.
• Strong analytical and problem-solving abilities with data-driven mindset.
• Proven leadership and stakeholder management capabilities.
• Strategic thinker capable of identifying opportunities and risks.

Responsibilities

• Establish long-term relationships with key clients to ensure satisfaction.
• Understand client needs and offer suitable IT solutions.
• Develop a relationship management strategy per client segment.
• Coordinate with internal teams to deliver projects on time and budget.
• Monitor progress and provide regular client updates.
• Organize meetings and workshops to enhance communication.
• Prepare and deliver presentations on project status and solutions.
• Identify upsell/cross-sell opportunities within accounts.

Skills

Communication skills

Data analysis

Organization

Leadership

Strategic thinking

Negotiation

Education

Bachelor's degree

Job description

Fakeeh Care is seeking a Client Relationship Manager to nurture long-term partnerships with our key clients, understand their needs, and propose tailored IT solutions. You will coordinate with internal teams to ensure on-time, budget-conscious project delivery and foster trust through proactive communication and regular updates.

With 3-5 years in client relationship roles in tech, you will lead strategy per client segment, identify upsell opportunities, and present status reports to