Senior Account Manager - Enterprise

ZainTECH; Riyadh; On-site; SAR 180,000 - 280,000; Full time

Job summary

ZainTECH is seeking a Senior Account Manager in Riyadh to manage a portfolio of enterprise clients, guiding them through cloud services, cybersecurity, data and digital solutions. You will nurture long-term relationships, ensure client satisfaction, and drive revenue through consultative business development.

Responsibilities include leading account strategy, coordinating with product and delivery teams, and identifying upsell opportunities while maintaining high retention and value for clients.

Qualifications

• 8+ years of account management experience in ICT, cloud services, or technology industries.
• Ability to upsell, cross-sell, and drive revenue growth across large accounts.
• Strong communication skills to bridge business and technical teams.

Responsibilities

• Serve as primary contact for enterprise accounts and build deep relationships.
• Coordinate with internal teams to ensure smooth delivery of services.
• Conduct regular reviews to evaluate technology usage and identify new needs.

Skills

Account management

Business development

Client relationships

Negotiation

Presentation skills

Education

Bachelor's degree in Computer Science / Information Technology / Business

Job description

The Senior Account Manager is responsible for managing a portfolio of enterprise clients, helping them navigate a range of technologies, including cloud services, cybersecurity, data and digital solutions. The role will foster long-term relationships, ensuring customer satisfaction, and driving revenue growth through both account management and consultative business development.

Responsibilities:

Account Management

• Serve as the primary point of contact for enterprise accounts, building deep relationships and understanding their strategic goals in areas such as cloud, cybersecurity, data, and digital solutions.
• Coordinate with internal teams to ensure smooth delivery of services.
• Conduct regular business reviews with clients, evaluating their technology usage, identifying new needs, and recommending solutions for growth and efficiency.
• Proactively manage contract renewals, ensuring clients continue to derive value from our solutions, leading to high retention rates.
• Identify and pursue opportunities to expand client utilization of various solutions.

ICT & Digital Solutions Expertise

• Act as a trusted advisor, guiding clients through their broader ICT needs.
• Work with clients to tailor digital solutions to their specific business needs ensuring alignment with their strategic objectives.
• Collaborate with internal teams specializing in different ICT fields to provide seamless, integrated solutions to clients.

Business Development

• Identify and pursue new business opportunities within existing accounts, introducing new solutions that align with clients’ evolving business challenges.
• Develop strategies to expand the portfolio by identifying new opportunities in the ICT and digital solutions space.
• Attend industry events and conferences to build relationships, generate leads, and position the company as a leader in the ICT and digital solutions market.
• Create and present proposals that align with client goals, emphasizing a value-based approach to solution delivery.

Collaboration & Communication

• Partner with product, technical, and service delivery teams to ensure clients receive comprehensive ICT and digital solutions.
• Engage with a range of client stakeholders, from C-level executives to IT and operational teams, ensuring that the solutions meet both technical and business needs.
• Manage and resolve any client issues, ensuring high levels of customer satisfaction and seamless service delivery.

Our Culture & Code of Conduct:

At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity. We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence. All employees are expected to uphold our Code of Conduct, which serves as a guiding framework for responsible behavior across everything we do - from how we work with each other to how we engage with clients and partners globally.

• 8+ years of account management experience in ICT, cloud services, or technology-related industries.
• Solid understanding of a broad range of ICT and digital solutions, including cloud, cybersecurity, data management, and digital transformation.
• Proven experience managing large, complex accounts, with a focus on upselling, cross-selling, and driving revenue growth.
• Ability to understand a client’s business challenges and recommend ICT and digital solutions that provide strategic value.
• Ability to communicate technical concepts across various ICT areas, bridging the gap between business and technical teams.
• Strong presentation, negotiation, and relationship management skills, with the ability to engage both technical and non-technical stakeholders.
• Self-motivated, with a proactive approach to managing accounts and driving business development.
• Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
• Familiarity with CRM tools (e.g., Salesforce).