Account Manager

Elevatus; Jeddah; On-site; SAR 120,000 - 180,000; Full time

Job summary

Fakeeh Care is seeking a Client Relationship Manager to nurture long-term partnerships with our key clients, understand their needs, and propose tailored IT solutions. You will coordinate with internal teams to ensure on-time, budget-conscious project delivery and foster trust through proactive communication and regular updates.

With 3-5 years in client relationship roles in tech, you will lead strategy per client segment, identify upsell opportunities, and present status reports to

Qualifications

• Bachelor's degree in Information Technology, Business Administration, or related field.
• 3-5 years of client relationship management experience in software or tech.
• Excellent communication and presentation skills.
• Strong analytical and problem-solving abilities with data-driven mindset.
• Proven leadership and stakeholder management capabilities.
• Strategic thinker capable of identifying opportunities and risks.

Responsibilities

• Establish long-term relationships with key clients to ensure satisfaction.
• Understand client needs and offer suitable IT solutions.
• Develop a relationship management strategy per client segment.
• Coordinate with internal teams to deliver projects on time and budget.
• Monitor progress and provide regular client updates.
• Organize meetings and workshops to enhance communication.
• Prepare and deliver presentations on project status and solutions.
• Identify upsell/cross-sell opportunities within accounts.

Skills

Communication skills

Data analysis

Organization

Leadership

Strategic thinking

Negotiation

Education

Bachelor's degree

Job description

Description

• Establish long-term relationships with key clients to ensure their satisfaction and loyalty.


• Gain a deep understanding of client needs and offer suitable solutions to enhance their experience.


• Develop a relationship management strategy tailored to each client segment.


• Foster trust and credibility by demonstrating expertise in IT solutions.


• Coordinate with internal teams to ensure projects are delivered on time and within budget.


• Monitor project progress and conduct regular updates with clients.


• Organize regular meetings and workshops to enhance communication with clients and explore new opportunities.


• Prepare and deliver presentations to clients on project status and E-Health.


• Maintain an open line of communication to address any client inquiries or concerns promptly.


• Study market trends and analyze competitors to identify new business opportunities.


• Collaborate with marketing teams to develop effective strategies for attracting new clients and increasing market share.


• Conduct client satisfaction surveys to gather feedback and identify areas for improvement.


• Identify upselling and cross-selling opportunities within existing client accounts.


• Address client complaints promptly and effectively to ensure their complete satisfaction.


• Work with technical teams to resolve any issues that arise during project execution.


• Develop and implement processes for tracking and resolving client issues.


• Act as a liaison between clients and internal teams to facilitate problem resolution.


• Prepare periodic analytical reports on client relationship performance and provide improvement recommendations.


• Measure key performance indicators (KPIs) related to client relationships.


• Analyze client feedback and performance data to identify trends and insights.


• Present findings to senior management to support strategic decision-making.


• Provide training sessions for clients on new products and services.


• Offer ongoing support to clients post-implementation to ensure successful adoption of solutions.


• Collaborate with other departments to enhance service delivery and client satisfaction.


• Participate in community outreach programs to build the company's reputation and client base.


• This role requires traveling to various locations as needed to support project implementations, client meetings, and other business activities


• Performing all duties and tasks in a manner that supports Fakeeh’s Person-Centered care values.


• Actively contributing to continuous improvement initiatives, within the scope of the role.


• Adherence to safety protocols and proactively seeking to address any job-related safety concerns.


• Maintaining strict confidentiality of all sensitive information accessed or encountered during work.


• Complying with cybersecurity policies and standards to protect Fakeeh’s systems and participating in awareness training and initiatives to prevent cyber threats.


• Adhering to and upholding Fakeeh Care’s code of conduct, policies and ethical standards.


• Completion of mandatory education as per the requirement, at least one month prior to expiration.

Requirements

Skills and Abilities:

• Strong communication skills (verbal and written).


• Ability to analyze data and provide evidence-based solutions.


• Excellent organizational and time management skills.


• Leadership abilities and capacity to influence.


• Strategic thinking and effective decision-making.


• Strong negotiation skills and ability to handle pressure.

Experience:

3-5 years of experience in client relationship management, preferably within the software or tech industry.

Education:

Bachelor’s degree in Information Technology, Business Administration, or a related field.

Language:

Excellent command of oral and written English and prefer Arabic.