Senior Implementation Engineer — Deploy & Integrate Solutions

Elevatus; Riyadh; On-site; SAR 180,000 - 260,000; Full time

Job summary

Fakeeh Care is seeking an Implementation Engineer to deploy, configure, and integrate software solutions for our clients. You will work closely with clients, project managers, and technical teams to ensure timely delivery that meets requirements and quality standards.

The role involves planning, testing, training, and providing ongoing support, with travel to client sites as needed. Fluency in English and Arabic is preferred along with a strong IT background.

Qualifications

• Strong understanding of software development and integration, including proficiency in programming languages, APIs, and databases.
• Ability to analyze complex issues, identify root causes, and develop effective solutions.
• Excellent interpersonal skills to work with cross-functional teams and clients and gather requirements.
• 5-7 years of relevant experience in software implementation, project management, or technical support.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Fluent in English and Arabic.

Responsibilities

• Collaborate with project managers and clients to understand project scope, objectives, and timelines.
• Develop detailed implementation plans, including timelines, resource requirements, and risk assessments.
• Prepare and configure the necessary software and hardware environments for implementation.
• Install and configure software solutions according to client specifications and project requirements.
• Customize software settings and parameters to align with the client’s business processes and needs.
• Integrate software with existing systems and databases, ensuring seamless data flow and interoperability.
• Conduct thorough testing of the implemented solution to ensure it meets functional, performance, and security requirements.
• Identify and resolve any technical issues or bugs that arise during the testing phase.
• Provide training to clients and end-users on how to use the implemented software effectively.
• Create user guides, documentation, and training materials to support client onboarding and usage.
• Offer ongoing technical support to clients during and after the implementation process.
• Work closely with cross-functional teams, including developers, QA, and project managers, to ensure successful project delivery.
• Communicate regularly with clients to provide updates on implementation progress and address any concerns.
• Act as a liaison between the client and the technical team, ensuring clear communication of requirements.
• Identify and troubleshoot technical issues that arise during implementation and provide actionable resolutions.
• Provide root cause analysis and preventive measures to avoid future issues.
• Escalate complex issues to senior engineers or developers when necessary.
• Gather feedback from clients and internal teams to identify areas for improvement.
• Contribute to best practices and standard operating procedures for software implementation.
• Stay current with industry trends, tools, and technologies related to software implementation and deployment.
• Maintain accurate documentation of implementation processes, configurations, and changes.
• Prepare regular reports on project status, challenges, and outcomes for management and clients.
• Ensure documentation is accessible to relevant stakeholders and updated as needed.

Skills

Software integration

Root cause analysis

Stakeholder comms

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field

Job description

Fakeeh Care is seeking an Implementation Engineer to deploy, configure, and integrate software solutions for our clients. You will work closely with clients, project managers, and technical teams to ensure timely delivery that meets requirements and quality standards.

The role involves planning, testing, training, and providing ongoing support, with travel to client sites as needed. Fluency in English and Arabic is preferred along with a strong IT background.