IT Helpdesk Specialist — Troubleshooting & User Support

Vistas Global

Saudi Arabia

On-site

SAR 78,000 - 112,000

Full time

7 hours ago

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Job summary

Vistas Global is seeking an IT Helpdesk Executive in Saudi Arabia to provide technical assistance, troubleshoot IT-related issues, and ensure smooth daily IT operations. You will respond to support requests and document solutions for knowledge sharing.

The ideal candidate has a Bachelor's degree in IT or CS and at least two years of helpdesk experience, with knowledge of Windows, macOS basics, and Microsoft 365. Strong communication and customer service skills are essential.

Qualifications

Bachelor's degree in Information Technology, Computer Science, or a related discipline.
2 years of experience in IT Helpdesk or Technical Support.
Knowledge of Windows, basic macOS, and Microsoft 365.
Familiarity with Active Directory / Entra ID and IT ticketing tools; Freshservice is preferred.
Understanding of basic networking, hardware troubleshooting, and endpoint security.
Knowledge of IT asset management and ITIL practices is an advantage.
Excellent verbal and written communication skills.
Strong troubleshooting and problem-solving skills.
Good communication and customer service skills.
Ability to prioritize tasks and manage multiple support tickets.
Good documentation and time management skills.
Teamwork, accountability, and attention to detail.
Ability to work effectively in a fast-paced environment.