Remote IT Help Desk Specialist — First-Line Support

Fikrah Ventures

Dammam

On-site

SAR 60,000 - 90,000

Full time

14 days+

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Job summary

Fikrah Ventures in Dammam is seeking a Help Desk Specialist to deliver first-line IT support to end users, resolve hardware, software, and connectivity issues, and ensure service levels are met. You will log incidents, assist with user onboarding, manage accounts, and contribute to documenting procedures while upholding security practices and providing remote and on-site support.

This role requires strong customer service, problem solving, and the ability to communicate technical information

Qualifications

Hands-on experience in IT support, Service Desk or similar role.
Experience troubleshooting hardware, software, operating systems, and network connectivity.
Experience handling and documenting incidents and service requests.
Experience providing remote and on-site technical support.

Responsibilities

Provide first-line technical support to end users through calls, emails, remote support tools, and other designated Service Desk channels.
Respond to and manage incidents and service requests within defined SLAs.
Troubleshoot hardware, software, operating system, and connectivity issues.
Support users with system access, software installation, and configuration.
Provide remote assistance and on-site support when remote resolution is not possible.
Maintain a high level of customer service throughout the support process.
Support employee onboarding and offboarding, including account access, permissions, and hardware setup.
Maintain IT asset and equipment inventory
Assist with system performance monitoring and backup procedures.