IT Support Specialist — Remote & Onsite Troubleshooter

Tamasuk; Riyadh; Híbrido; SAR 67.000 - 112.000; Jornada completa

Descripción de la vacante

Tamasuk in Riyadh is seeking an IT Support Specialist to troubleshoot hardware, software, and network issues, ensuring smooth IT services across the organization and timely resolution for users onsite and remotely.

You will install and maintain systems and security patches, manage Active Directory, Google Workspace and Microsoft 365 services, oversee email migrations and DNS, and help procure, deploy, and document IT assets and policies.

Formación

• Bachelor's degree in computer science, information technology, or related field preferred.
• Certifications in Microsoft network security preferred.
• Hands-on experience as an IT technician or in a similar role.

Responsabilidades

• Diagnose and troubleshoot hardware and software issues for desktops, laptops, printers and peripherals.
• Provide technical assistance to users onsite and remotely.
• Install, configure and maintain computer systems, applications and network devices.
• Monitor and update antivirus software and security patches.
• Assist in managing LAN, WAN and wireless networks; perform network troubleshooting.
• Manage user accounts, permissions, and group policies in Active Directory; audits.
• Administer Google Workspace and Microsoft 365 services including email, Teams, OneDrive and SharePoint.
• Support email migration, domain configurations and DNS setup.
• Maintain inventory of IT equipment and licenses.
• Create and update technical documentation and IT policies.
• Log and track support requests using ticketing system.

Conocimientos

Customer service

Problem solving

Communication

On-site and remote support

Educación

Bachelor's degree in Computer Science/IT

Microsoft Network Security certifications (preferred)

Herramientas

Active Directory

Google Workspace

Microsoft 365

DNS configuration

LAN/WAN/Wireless networks

SharePoint

Descripción del empleo

Tamasuk in Riyadh is seeking an IT Support Specialist to troubleshoot hardware, software, and network issues, ensuring smooth IT services across the organization and timely resolution for users onsite and remotely.

You will install and maintain systems and security patches, manage Active Directory, Google Workspace and Microsoft 365 services, oversee email migrations and DNS, and help procure, deploy, and document IT assets and policies.