IT Support Engineer

Flip retail; Saudi Arabia; On-site; SAR 70,000 - 110,000; Full time

Job summary

Flip retail is seeking an IT Engineer with Microsoft qualifications to help support users and maintain IT facilities. The role focuses on implementing new technologies and ensuring smooth daily operations.

You will handle MS Exchange, network devices, servers, backups, and security, collaborating with the IT team to deliver reliable services across locations.

Qualifications

• Experience in end-user support and resolving common IT issues.
• Strong understanding of how internet networking and software work.
• Ability to own technical issues and collaborate with development teams.
• Experience handling escalated problems without supervisor intervention.

Responsibilities

• Provide end-user IT support and resolve common issues.
• Work with the development team to fix advanced problems.
• Own escalated tickets and drive resolution without manager intervention.
• Support network devices and VPN connections across sites.

Skills

End-user support

Networking fundamentals

Remote troubleshooting

Windows/Linux servers

Backup and disaster recovery

Security monitoring

Education

Bachelor's degree in Computer Science / Information Technology

Tools

VMware

Sophos firewall

Switches

Routers

Load balancers

VPN gateways

Job description

A IT Engineer with pertinent IT Assistance qualification from Microsoft, the function would certainly suit a IT
Designer that is looking for an amazing new challenge with passion to discover as well as execute new
modern technologies in IT Facilities.

EU Assistance

• Experience in End users support relevant issue
• Company grip of just how the internet functions, networking, as well as software
• Taking possession of technological concerns, and also working with our Advancement group to fix more advanced problems when needed
• Resolving intensified customer problems without the requirement for group lead intervention

MS Exchange

• Strong understanding and also experience with customer degree MS Exchange assistance Network Administration
• Experience in handling as well as troubleshooting networking gadgets (Switches, Routers, Concentrators, Lots balancers).
• Hands on experience in taking care of Web servers (Windows/ Unix/Linux), Back-up Management,
• Catastrophe Recovery, Submit web servers, Antivirus monitoring.

Safety

• Hand on experience in supporting Sophos firewall program UTM.
• Experience in sustaining users remotely and at the site who are linked through VPN arrangement (Website to Website and also Plan based VPN), Web safety and security gateways as well as spam firewalls

Skills

Technical Certification:

• MCDST or CompTIA A+ or CCNA/CCNP (compulsory)
• VMware Specialist (favored)

Experience

Qualification

Bachelor's degree in Computer System Science/ Details Modern Technology