Deskside IT Support Engineer - 12 Month Contract

Avensys Consulting; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

Avensys Consulting in Riyadh (Saudi Arabia) seeks an IT Deskside Support Engineer for a 12-month contract. The role delivers on-site, hands-on support for desktops, laptops, printers, and peripherals, troubleshooting hardware and software issues and deploying OS images and applications.

The candidate will manage incidents via the ITSM system, communicate with users and stakeholders, and collaborate with a fast-paced global team. A Bachelor's degree in IT/CS is required.

Qualifications

• Bachelor’s degree in IT, Computer Science, or related field.
• Proficient with Windows OS and Office productivity tools.
• Experience with desktop/laptop hardware and peripherals.
• Hands-on experience with SCCM/endpoint tools and Active Directory basics.

Responsibilities

• Provide onsite Level 2 deskside support for end users, including desktops, laptops, monitors, printers, and peripherals.
• Diagnose, troubleshoot, and resolve hardware and software issues in a timely and professional manner.
• Support OS installation, reimaging, encryption, driver installation, and application deployment.
• Handle incident and service request tickets via the ITSM/ticketing system and provide regular status updates to users.
• Communicate effectively with technical and non-technical stakeholders.

Skills

Windows OS

Office tools

Hardware peripherals

SCCM

Active Directory basics

Analytical skills

Communication

multitasking

Education

Bachelor's degree in IT/CS

Tools

SCCM

Endpoint deployment tools

Job description

Avensys Consulting in Riyadh (Saudi Arabia) seeks an IT Deskside Support Engineer for a 12-month contract. The role delivers on-site, hands-on support for desktops, laptops, printers, and peripherals, troubleshooting hardware and software issues and deploying OS images and applications.

The candidate will manage incidents via the ITSM system, communicate with users and stakeholders, and collaborate with a fast-paced global team. A Bachelor's degree in IT/CS is required.