IT coordinator - hospitality and hotel background

Accorhotel; Al Khobar; On-site; SAR 60,000 - 90,000; Full time

Job summary

Mövenpick Al Khobar, part of the Accor network, seeks a proactive IT Coordinator to support the hotel's technology infrastructure. You will ensure systems, networks, hardware and software operate smoothly to back daily operations and guest services.

You will provide first-line helpdesk support, maintain documentation, assist with upgrades and projects, coordinate with vendors, and help train staff while upholding security and reliability across the property.

Qualifications

• Bachelor's degree in IT or related field.
• Experience in IT Support/Help Desk/System Administration.
• Hospitality IT experience advantageous.
• Knowledge of hardware, software, networking, and troubleshooting techniques.
• Familiarity with Microsoft Windows environments, basic server administration, and network infrastructure.
• Experience with hospitality systems and applications is preferred.
• Proficiency in Microsoft Office applications and IT support tools.
• Strong technical troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Strong organisational skills with attention to detail.

Responsibilities

• Provide first-line technical support to end-users, responding to IT helpdesk requests and troubleshooting hardware, software, and connectivity issues in a timely manner.
• Monitor and maintain hotel technology infrastructure, including servers, networks, workstations, and peripheral devices to ensure optimal performance and uptime.
• Assist with the installation, configuration, and deployment of hardware and software across the property.
• Maintain accurate documentation of IT assets, system configurations, and user access permissions.
• Support the implementation and maintenance of security protocols, including user authentication, data protection, and compliance with information security policies.
• Coordinate with external vendors and service providers for hardware repairs, software licensing, and technical support escalations.
• Assist with technology projects, including system upgrades, migrations, and infrastructure improvements.
• Perform routine system backups, updates, and patches to ensure data integrity and system security.
• Contribute to the development and maintenance of IT documentation, procedures, and knowledge base resources.
• Support user training and onboarding for new technology systems and applications.

Skills

IT Support

Help Desk

Technical Troubleshooting

Customer Service

Communication

Documentation

Education

Bachelor's degree in Information Technology/Computer Science or related field

Tools

Windows Server

Networking

IT Helpdesk Tools

Job description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

We are seeking a proactive and service-oriented IT Coordinator to join our Information Technology team. This role is responsible for supporting the Hotel technology infrastructure and ensuring all systems, networks, hardware, and software operate efficiently to support daily operations. The IT Coordinator will provide technical support to Warriors, maintain system performance, and assist with technology projects whilst ensuring the highest levels of reliability, security, and user satisfaction across the property.

Key Responsibilities include:

• Provide first-line technical support to end-users, responding to IT helpdesk requests and troubleshooting hardware, software, and connectivity issues in a timely manner
• Monitor and maintain hotel technology infrastructure, including servers, networks, workstations, and peripheral devices to ensure optimal performance and uptime
• Assist with the installation, configuration, and deployment of hardware and software across the property
• Maintain accurate documentation of IT assets, system configurations, and user access permissions
• Support the implementation and maintenance of security protocols, including user authentication, data protection, and compliance with information security policies
• Coordinate with external vendors and service providers for hardware repairs, software licensing, and technical support escalations
• Assist with technology projects, including system upgrades, migrations, and infrastructure improvements
• Perform routine system backups, updates, and patches to ensure data integrity and system security
• Contribute to the development and maintenance of IT documentation, procedures, and knowledge base resources
• Support user training and onboarding for new technology systems and applications

• Bachelor's degree or diploma in Information Technology, Computer Science, or a related field.
• Previous experience in IT Support, Help Desk, System Administration, or a similar role.
• Experience within a hotel, resort, or hospitality environment is advantageous.
• Knowledge of computer hardware, software, networking, and troubleshooting techniques.
• Familiarity with Microsoft Windows environments, basic server administration, and network infrastructure.
• Experience with hospitality systems and applications is preferred.
• Proficiency in Microsoft Office applications and IT support tools.
• Strong technical troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Strong organisational skills with attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Commitment to maintaining data security, confidentiality, and operational reliability.

At Mövenpick Al Khobar, the IT team operates in a dynamic hospitality environment where collaboration, service excellence, and innovation drive seamless guest experiences. The property fosters a supportive and professional culture that values teamwork, continuous learning, and efficient digital solutions aligned with Accor standards

Our commitment to Diversity & Inclusion:
We are an inclusive workplace committed to attracting, developing, and promoting diverse talent, ensuring equal opportunity and a respectful environment where everyone can contribute and grow regardless of background.