IT Manager

Chedi Hospitality; Medina; Sur place; SAR 180 000 - 240 000; Plein temps

Résumé du poste

Chedi Hospitality in Medina, KSA seeks an IT Manager to oversee the hotel’s IT infrastructure, systems, and services, ensuring reliable operations and guest experiences.

The role collaborates with hotel leadership, corporate IT, and external vendors to implement secure, scalable technology aligned with luxury standards and regulatory requirements.

Qualifications

• Bachelor's degree in IT or related field.
• Minimum five years of IT experience in luxury hotel or branded hospitality.
• Experience in IT management or supervisory role preferred.
• Strong knowledge of IT infrastructure, cybersecurity, data protection and disaster recovery.

Responsabilités

• Oversee daily IT operations and infrastructure maintenance.
• Manage PMS, POS, guest Wi‑Fi and hospitality applications.
• Implement security controls per corporate policies and Saudi regulations.
• Lead IT service delivery and user support for hotel operations.
• Manage vendor relationships, budgets, projects and SLAs.
• Maintain business continuity and disaster recovery plans; conduct tests.
• Lead IT team and coordinate with department heads and corporate IT.
• Drive IT projects, system upgrades and continuous improvement initiatives.

Connaissances

Leadership

Stakeholder management

Information security

IT project management

Disaster recovery planning

Vendor management

English proficiency

Problem solving

Formation

Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field

Outils

PMS

POS systems

Hotel networks

Cybersecurity tools

Description du poste

Job Purpose

The IT Manager is responsible for managing and maintaining the hotel s IT infrastructure systems applications and technology services to ensure seamless hotel operations and an exceptional guest experience The role ensures the reliability security and performance of all technology systems in accordance with the hotel s luxury service standards corporate IT policies and applicable regulatory requirements The IT Manager works closely with hotel management department heads corporate IT and external service providers to ensure that technology supports operational excellence business continuity guest satisfaction and the protection of confidential information 2

Key Responsibilities

• A IT Operations and Infrastructure Oversee the daily operation and maintenance of IT infrastructure including servers networks Wi‑Fi workstations telephony and related equipment Ensure the continuous availability and reliability of systems supporting guest services and hotel operations Monitor system performance troubleshoot technical issues and coordinate timely resolution to minimize disruption Maintain IT asset inventories software licenses technical documentation and preventive maintenance schedules Ensure reliable connectivity and technology services across guest rooms public areas restaurants meeting facilities and back‑of‑house departments
• B Hospitality Systems and Guest Experience Manage and support hotel systems including Property Management Systems PMS Point of Sale POS payment systems guest Wi‑Fi and other hospitality applications Coordinate with Front Office Food amp Beverage Finance Reservations and other departments to ensure technology meets operational requirements Ensure that technology‑related guest complaints are handled promptly professionally and with appropriate confidentiality Coordinate system upgrades integrations and implementations with corporate IT and approved vendors Support digital guest services and technology initiatives that enhance the luxury guest experience
• C Cybersecurity and Data Protection Implement and monitor IT security controls in line with corporate policies and applicable Saudi regulations Protect guest employee financial and business information against unauthorized access loss or disclosure Manage user access permissions endpoint protection network security and system updates Ensure regular data backups and conduct periodic recovery tests Coordinate the investigation and reporting of cybersecurity incidents and implement corrective actions Promote information security awareness and compliance among hotel employees
• D IT Service Delivery and User Support Oversee IT helpdesk services and ensure timely resolution of technical incidents and service requests Establish clear processes for incident logging prioritization escalation and follow‑up Provide responsive support to hotel management and operational departments including during critical guest‑facing incidents Coordinate IT onboarding and offboarding requirements including user accounts system access and equipment allocation or recovery Maintain a professional service‑oriented approach consistent with the hotel s luxury hospitality standards
• E Vendor Budget and Asset Management Manage relationships with IT vendors software providers telecommunications companies and service contractors Monitor vendor performance and ensure compliance with contractual obligations and agreed service levels Prepare and monitor the IT budget in coordination with Finance and hotel management Review technology procurement requirements and ensure purchases follow approved procurement procedures Identify opportunities to optimize costs without compromising system reliability security or guest experience
• F Business Continuity and Compliance Maintain IT business continuity and disaster recovery plans in coordination with hotel management and corporate IT Conduct periodic tests of backup and recovery procedures Maintain accurate IT records system documentation licenses and audit evidence Support internal and external IT audits and ensure timely completion of corrective actions Ensure compliance with applicable regulations company policies and information security requirements
• G Leadership and Stakeholder Management Supervise and develop IT team members where applicable Establish clear responsibilities priorities and performance expectations Work collaboratively with department heads to identify operational technology requirements and resolve recurring issues Coordinate with corporate IT on system standards security requirements projects and technical support Provide regular updates to hotel management on system performance risks incidents and improvement initiatives
• H Projects and Continuous Improvement Lead or coordinate technology implementations system upgrades and infrastructure improvement projects Support hotel openings renovations and operational changes involving IT systems Evaluate new technologies that can improve guest services operational efficiency and information security Identify opportunities to automate processes and improve system integration and service delivery 3

Qualifications and Experience

Bachelor s degree in Information Technology Computer Science Information Systems or a related field Minimum of five years of relevant IT experience preferably within luxury hotels or internationally branded hospitality properties Previous experience in an IT management or supervisory position is preferred Practical experience with hotel PMS POS payment systems hotel networks and hospitality applications Strong knowledge of IT infrastructure cybersecurity data protection and disaster recovery Experience managing technology vendors budgets projects and service-level agreements Relevant professional certifications such as ITIL Microsoft Cisco or cybersecurity certifications are an advantage Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field. Minimum of five years of relevant IT experience, preferably within luxury hotels or internationally branded hospitality properties. Previous experience in an IT management or supervisory position is preferred. Practical experience with hotel PMS, POS, payment systems, hotel networks, and hospitality applications. Strong knowledge of IT infrastructure, cybersecurity, data protection, and disaster recovery. Experience managing technology vendors, budgets, projects, and service-level agreements. Relevant professional certifications, such as ITIL, Microsoft, Cisco, or cybersecurity certifications, are an advantage. Strong technical knowledge and troubleshooting capabilities. Excellent leadership, communication, and stakeholder management skills. Strong service orientation and commitment to luxury hospitality standards. Ability to prioritize competing operational requirements and respond effectively to urgent incidents. Sound judgment, accountability, and decision‑making skills. High standards of confidentiality, integrity, and professionalism. Effective communication in English; Arabic is an advantage.