IT Assistant Property Roles · Jeddah

Kerten Hospitality; Jeddah; On-site; SAR 89,000 - 134,000; Full time

Benefits offered by this job

Competitive Compensation

Career Growth

Inclusive Environment

Shared Purpose

Job summary

Kerten Hospitality in Jeddah is seeking an IT Assistant to provide frontline technical support for hotel staff and guest tech needs, ensuring smooth operations of computers, printers, phones, Wi-Fi, and network gear. The role covers supporting PMS and POS systems, performing software updates, backups, and security checks, and training staff on basic IT practices while maintaining accurate asset records.

Fluency in English and Arabic, a relevant degree, and 1–2 years of IT support experience in

Qualifications

• 1–2 years of IT support experience, preferably in hospitality.
• Strong knowledge of Windows OS and MS Office.
• Good networking basics and hardware troubleshooting.
• Familiarity with hotel systems such as PMS and POS is an advantage.
• Fluent in English and Arabic.

Responsibilities

• Provide first-line technical support to hotel staff and resolve IT issues promptly.
• Maintain IT infrastructure including computers, printers, phones, Wi-Fi, and network equipment.
• Support hotel systems such as PMS and POS, escalating complex issues as needed.
• Install, configure, and update computers, devices, and software per company standards.
• Assist with backups, antivirus updates, and security checks.
• Keep records of IT assets, tickets, and maintenance activities.
• Set up IT equipment for meetings and events; assist guests with in-room tech.
• Assist with system upgrades and new-user provisioning.
• Follow IT policies and train staff on system use and best practices.

Skills

IT support

Windows OS

Networking basics

PMS

POS

Fluent English & Arabic

Education

Diploma or Bachelor's degree in Information Technology or Computer Science

Tools

PMS

POS

Job description

IT Assistant

The House Hotel,

Jeddah

ABOUT KERTEN HOSPITALITY

Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, lodging, experiences and communities while optimising operations and driving profitability for savvy investors with a strong commitment to sustainability. KH transforms destinations through impactful partnerships with Lodging, Food & Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community-centric destinations, which connect International & local travelers. The Group’s current pipeline of lodging includes projects in numerous countries in the Middle East, Europe, and North Africa region. An expanding development pipeline of more than 55 lodging projects representing over 4,500 keys planned across our international development pipeline.

Our Impact

Every destination we develop and every concept we bring to life is driven by purpose and rooted in ESG, locality, sustainability, innovation, meaningful collaborations, that nurture ecosystems supporting community growth, guided by our values of Connection, Curation, Innovation, and Leading the Way.

ABOUT THE PROPERTY

The House Hotel Jeddah King Road

Positioned along the energy of the Red Sea coastline, The House Hotel Jeddah is conceived as a contemporary urban escape — where coastal lifestyle meets modern hospitality.

With 129 carefully curated rooms, the property brings together comfort, design, and effortless living, anchored by a vibrant signature restaurant that acts as both a social hub and a culinary destination.

Location:

On Saudi Arabia’s western shore, Jeddah stands as one of the Kingdom’s most dynamic cities — a place where seaside living, culture, and modern life intersect.

From the lively Jeddah Corniche to the historic streets of Al-Balad, a UNESCO World Heritage site, the city offers a unique blend of heritage and contemporary experiences.

Jeddah is served by King Abdulaziz International Airport (JED), located approximately 20 km from the city center, ensuring strong connectivity both regionally and internationally.

ABOUT THE ROLE

KEY RESPONSIBILITIES

• Provide first-line technical support to hotel staff, responding to IT requests and resolving hardware, software, and network issues promptly.
• Assist in maintaining the hotel's IT infrastructure, including computers, printers, phones, Wi-Fi, and network equipment.
• Support the daily operation of hotel systems such as PMS, POS, and other business applications, escalating complex issues to the IT Manager or vendors.
• Install, configure, and update computers, devices, and software in line with company standards.
• Assist with routine backups, antivirus updates, and security checks to help protect hotel systems and data.
• Maintain accurate records of IT assets, support tickets, and maintenance activities.
• Set up IT equipment for meetings, conferences, and events, and support guests with in-room technology and internet access when needed.
• Assist with system upgrades, technology projects, and the setup of new users and devices.
• Follow company IT policies and security standards, and help train staff on basic system use and best practices.

EXPERIENCE & SKILLS

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
• 1–2 years of IT support experience, preferably in the hospitality industry.
• Good knowledge of Windows operating systems, Microsoft Office, networking basics, and hardware troubleshooting.
• Familiarity with hotel systems such as PMS and POS is an advantage.
• Strong problem-solving skills with a customer-focused, service-oriented attitude.
• Ability to work in shifts and respond to urgent issues when required.
• Good organizational and communication skills.
• Fluent in English and Arabic.

JOINING OUR TEAM MEANS

• Competitive Compensation: A rewarding package tailored to your experience.
• Career Growth: Opportunities for advancement within our dynamic organisation.
• Inclusive Environment: A vibrant and inclusive workplace that encourages collaboration.
• Shared Purpose: Working with passionate people who live our values every day — connecting, innovating, curating, and leading the way together.