IT Co-op Trainee

FashionUnited; Riyadh; On-site; SAR 45,000 - 78,000; Part time

Benefits offered by this job

Mentorship

Hands-on training

Access to industry tools

Job summary

Richemont is seeking an IT Support Co-op in Riyadh to join the IT Operations team. You will be the first line of support for employees, assist with hardware, and maintain office technology while gaining hands-on experience.

Training will be provided across cybersecurity best practices, ServiceNow, O365, VPNs, and device management. This role offers mentorship and exposure to industry-standard tools in a corporate environment.

Qualifications

• Entry-level IT support or internship experience preferred.
• Willingness to learn enterprise IT tools and processes.
• Ability to document and communicate clearly with users.

Responsibilities

• Monitor and support local network/office infrastructure to ensure uptime.
• Follow cybersecurity best practices and create simple guides for users.
• Diagnose and resolve basic hardware, software, and network issues for local users.
• Prepare, image, and setup laptops/workstations for new hires and refreshes.
• Log and manage IT support tickets with clear user communication.
• Support meeting rooms and video conferencing systems.
• Assist in enrolling and managing corporate mobile devices.
• Update internal IT knowledge bases and user guides.

Skills

IT troubleshooting

Network monitoring

Cybersecurity awareness

Service desk etiquette

Tools

ServiceNow

Microsoft 365

Zscaler VPN

Workspace ONE

Apple DEP

Poly/ClickShare VC

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories.Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them.At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

Role Summary

As an IT Support Co-op, you will join our dynamic IT Operations team to gain hands-on, practical experience in a corporate IT environment. You will be the first line of support forour employees, helping to resolve technical issues, prepare hardware, and maintain ouroffice technology. This role is designed to build your foundational IT troubleshooting skills while exposing you to industry-standard tools and platforms.

Key Responsibilities (Training will be provided)

• Network monitoring and support: learn organization’s local network topology, setup and infrastructure. Perform routine network monitoring tasks for the office and BTQ environments to assist in ensuring high uptime and early detection of issues.
• Cybersecurity awareness: Learn and align with the organization’s cyber security standards. Design and create simplified, highly engaging “one pager” guides focused on cyber security best practices for the users in KSA market.
• First-Line Support & Troubleshooting: Assist in diagnosing and resolving basic hardware, software, network, and operating system issues for local users.
• Workstation Preparation: Configure, image, and set up laptops and workstations for new hires and hardware refreshes according to company standards.
• Service Desk Management: Monitor, log, and update IT support tickets, ensuring timely resolution and clear communication with users.
• Meeting Room & AV Support: Maintain and troubleshoot video conferencing (VC) setups in collaborative spaces, ensuring meeting room technology is fully functional.
• Mobile Device Management: Help enroll, configure, and manage corporate mobile phones.
• Documentation: Assist in updating internal IT knowledge base articles and user guides.

Tools and Technologies You Will Learn & Use During your time with us, you will get hands-on experience with modern enterprise IT tools, including:

• Cyber security best practices aligning the organization’s standards.
• ServiceNow: For IT service management and ticketing.
• Microsoft Office 365 (O365): Managing user accounts, email, and productivity suites.
• Zscaler VPN: Supporting secure remote connectivity.
• Workspace ONE (WSP1): Managing and securing corporate mobile devices.
• Apple/Android Device Enrollment Programs (DEP): For automated device deployment.
• Click Share & Poly X50: Setting up and troubleshooting smart meeting room videoconferencing systems.

What We Offer

• Mentorship and guidance from experienced IT professionals.
• Hands-on experience with industry-leading enterprise tools.
• A collaborative and supportive learning environment.

Want to know more about working at Richemont?