IT Co-op Trainee

Richemont Iberia SL; Riyadh; On-site; SAR 36,000 - 48,000; Part time

Job summary

Richemont Iberia SL is seeking an IT Support Co‑op to join the IT Operations team in Riyadh. You will be the first line of support for employees, resolve basic issues, and assist with hardware setup for new hires and refreshes.

Training will cover enterprise tools such as ServiceNow, O365, Zscaler VPN, and Workspace ONE, along with AV and mobile device management. A collaborative, learning‑friendly environment is offered.

Qualifications

• Interest in building foundational IT troubleshooting skills.
• Ability to learn cybersecurity practices and share simple best practices.
• Keen to work with enterprise IT tools and documentation.

Responsibilities

• Provide first‑line IT support to employees, diagnosing basic hardware and software issues.
• Prepare hardware, image laptops, and assist with new-hire setups.
• Log and update IT tickets and communicate status to users.
• Maintain meeting room AV and VC setups for collaboration spaces.
• Assist with mobile device enrollment and management.
• Help update internal IT knowledge base articles and guides.

Skills

Network monitoring

First-Line Support

Troubleshooting

Documentation

AV support

Cybersecurity awareness

Team collaboration

Tools

ServiceNow

Office 365

Zscaler VPN

Workspace ONE

DEP enrollment

Poly X50

Job description

Role Summary:

As an IT Support Co-op, you will join our dynamic IT Operations team to gain hands‑on, practical experience in a corporate IT environment. You will be the first line of support for our employees, helping to resolve technical issues, prepare hardware, and maintain our office technology. This role is designed to build your foundational IT troubleshooting skills while exposing you to industry‑standard tools and platforms.

Key Responsibilities (Training will be provided):

• Network monitoring and support: learn organization’s local network topology, setup and infrastructure. Perform routine network monitoring tasks for the office and BTQ environments to assist in ensuring high uptime and early detection of issues.
• Cybersecurity awareness: Learn and align with the organization’s cyber security standards. Design and create simplified, highly engaging “one pager” guides focused on cyber security best practices for the users in KSA market.
• First‑Line Support & Troubleshooting: Assist in diagnosing and resolving basic hardware, software, network, and operating system issues for local users.
• Workstation Preparation: Configure, image, and set up laptops and workstations for new hires and hardware refreshes according to company standards.
• Service Desk Management: Monitor, log, and update IT support tickets, ensuring timely resolution and clear communication with users.
• Meeting Room & AV Support: Maintain and troubleshoot video conferencing (VC) setups in collaborative spaces, ensuring meeting room technology is fully functional.
• Mobile Device Management: Help enroll, configure, and manage corporate mobile phones.
• Documentation: Assist in updating internal IT knowledge base articles and user guides.

Tools and Technologies You Will Learn & Use During your time with us, you will get hands‑on experience with modern enterprise IT tools, including:

• Cyber security best practices aligning the organization’s standards.
• ServiceNow: For IT service management and ticketing.
• Microsoft Office 365 (O365): Managing user accounts, email, and productivity suites.
• Zscaler VPN: Supporting secure remote connectivity.
• Workspace ONE (WSP1): Managing and securing corporate mobile devices.
• Apple/Android Device Enrollment Programs (DEP): For automated device deployment.
• Click Share & Poly X50: Setting up and troubleshooting smart meeting room videoconferencing systems.

What We Offer

• Mentorship and guidance from experienced IT professionals.
• Hands‑on experience with industry‑leading enterprise tools.
• A collaborative and supportive learning environment.