Integration Specialist

Ninja ?? نينجا; Riyadh; On-site; SAR 120,000 - 216,000; Full time

Job summary

Ninja is seeking an Integration Specialist to manage and support integrations between Ninja, our brands, and external partners. The role focuses on onboarding, troubleshooting, and ensuring smooth day-to-day integration operations.

You will onboard new brands, configure and test integrations, coordinate with partners on mappings and activations, and resolve API and order-flow issues while documenting recurring problems and improvement opportunities.

Qualifications

• 2+ years of experience in Integration, Technical Operations, Technical Support, Partner Operations, or a similar role.
• Good understanding of APIs and third-party integrations.
• Experience troubleshooting technical and integration-related issues.
• Experience working with external partners and cross-functional teams.
• Experience in E‑commerce, Food Tech, Delivery, SaaS, or a similar industry is a plus.

Responsibilities

• Onboard and activate new and existing brands.
• Set up, configure, test, and maintain integrations.
• Coordinate with external partners on mappings, menu setup, configurations, and activations.
• Troubleshoot integration, API, menu sync, order flow, and availability issues.
• Monitor integration-related cancellations and identify recurring issues.
• Handle high-impact and key-brand issues until resolution.
• Maintain records and share recurring issues and improvement opportunities.

Skills

APIs

Integration

Troubleshooting

Cross-functional teams

E-commerce

Job description

We are looking for an Integration Specialist to manage and support integrations between Ninja, our brands, and external partners. The role focuses on onboarding, troubleshooting, and ensuring smooth day-to-day integration operations.

Key Responsibilities

• Manage the onboarding and activation of new and existing brands
• Set up, configure, test, and maintain integrations
• Coordinate with external partners on branch mapping, menu setup, configurations, and activation
• Troubleshoot integration, API, menu sync, order flow, and availability issues
• Monitor integration-related cancellations and identify recurring issues
• Handle and follow up on high-impact and key-brand issues until resolution
• Maintain accurate records and share recurring issues and improvement opportunities

Requirements

• 2+ years of experience in Integration, Technical Operations, Technical Support, Partner Operations, or a similar role
• Good understanding of APIs and third-party integrations
• Experience troubleshooting technical and integration-related issues
• Experience working with external partners and cross-functional teams
• Experience in E‑commerce, Food Tech, Delivery, SaaS, or a similar industry is a plus