Integration & Onboarding Lead

Ninja ?? نينجا

Riyadh

On-site

SAR 120,000 - 216,000

Full time

8 days ago

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Job summary

Ninja is seeking an Integration Specialist to manage and support integrations between Ninja, our brands, and external partners. The role focuses on onboarding, troubleshooting, and ensuring smooth day-to-day integration operations.

You will onboard new brands, configure and test integrations, coordinate with partners on mappings and activations, and resolve API and order-flow issues while documenting recurring problems and improvement opportunities.

Qualifications

2+ years of experience in Integration, Technical Operations, Technical Support, Partner Operations, or a similar role.
Good understanding of APIs and third-party integrations.
Experience troubleshooting technical and integration-related issues.
Experience working with external partners and cross-functional teams.
Experience in E‑commerce, Food Tech, Delivery, SaaS, or a similar industry is a plus.

Responsibilities

Onboard and activate new and existing brands.
Set up, configure, test, and maintain integrations.
Coordinate with external partners on mappings, menu setup, configurations, and activations.
Troubleshoot integration, API, menu sync, order flow, and availability issues.
Monitor integration-related cancellations and identify recurring issues.
Handle high-impact and key-brand issues until resolution.
Maintain records and share recurring issues and improvement opportunities.