In Room Dinning Supervisor

Accor; Riyadh; On-site; SAR 134,000 - 223,000; Full time

Job summary

Basiqat by Mantis is seeking an In-Room Dining Supervisor to lead the pre-opening Food & Beverage team with a focus on luxury, personalized service and seamless guest experiences in Riyadh. You will oversee daily operations, train Heartists, and ensure flawless in-room dining from setup to service and post-service follow-up.

The role emphasizes high standards, guest customization, and cross-department coordination to deliver memorable dining experiences in a luxury environment.

Qualifications

• Diploma or bachelor's in Hospitality/F&B management.
• Minimum 2–3 years in F&B service, luxury hotel preferred.
• Pre-opening or luxury hotel experience is advantageous.
• Strong knowledge of in-room dining service standards.
• Familiarity with POS systems and order management.

Responsibilities

• Supervise daily in-room dining operations with personalized service.
• Ensure orders are accurately received, prepared, and delivered per standards.
• Coordinate setup, presentation, and delivery of orders per luxury standards.
• Maintain high standards of cleanliness and hygiene in service areas.
• Support pre-opening readiness and training of Heartists.
• Monitor guest satisfaction and handle requests professionally.

Skills

Guest service

Leadership

Communication

Attention to detail

Time management

Teamwork

Education

Hospitality management degree

Tools

POS systems

Order management software

Job description

Job Summary

Basiqat by Mantis is seeking a passionate service-oriented and highly organized In-Room Dining Supervisor to join our pre-opening Food amp Beverage team The successful candidate will be responsible for supervising daily in-room dining operations ensuring the highest standards of luxury hospitality personalized service food presentation and guest satisfaction As a member of the pre-opening team the In-Room Dining Supervisor will play an important role in establishing service procedures preparing operational equipment training Heartists and ensuring the department is fully prepared to deliver a seamless and memorable dining experience from the resort s opening

Key Responsibilities

In-Room Dining Operations amp Service Excellence

• Supervise daily in-room dining operations to ensure efficient professional and personalized service
• Ensure all guest orders are accurately received processed prepared and delivered within established service standards
• Oversee the setup presentation and delivery of in-room dining orders in accordance with luxury hospitality standards
• Monitor service quality food presentation temperature and order accuracy before delivery
• Ensure proper handling of special dietary requirements allergies and personalized guest preferences
• Coordinate timely collection of used trays trolleys and dining equipment from guest accommodations
• Maintain high standards of cleanliness hygiene and organization in all in-room dining service areas
• Ensure all operational procedures comply with approved Mantis and Accor brand requirements

Luxury Guest Experience amp Personalization

• Deliver warm attentive and discreet service that reflects the resort s luxury positioning
• Anticipate guest needs and ensure personalized dining experiences
• Handle guest requests feedback and complaints professionally and efficiently
• Coordinate special dining arrangements celebrations romantic setups and VIP amenities as required
• Ensure guest preferences and special requests are communicated accurately to relevant departments
• Monitor guest satisfaction and recommend improvements to enhance the in-room dining experience
• Promote a culture of genuine hospitality attention to detail and service excellence among Heartists

Pre-Opening Operational Readiness

• Support the setup and implementation of the In-Room Dining department s operational procedures and service standards
• Assist in preparing departmental checklists service sequences and standard operating procedures
• Coordinate the setup and organization of in-room dining service stations equipment and supplies
• Support the identification and preparation of operating supplies and equipment OS amp E required for the department
• Participate in menu familiarization service rehearsals and operational simulations before opening
• Assist in establishing order-taking procedures delivery standards and service recovery guidelines
• Support the recruitment onboarding and training of in-room dining Heartists
• Work closely with the Food amp Beverage management team to ensure all pre-opening milestones and operational readiness requirements are achieved

Team Supervision amp Heartist Development

• Supervise guide and motivate In-Room Dining Heartists during daily operations
• Conduct daily briefings to communicate service priorities guest preferences and operational updates
• Support the preparation of duty schedules and appropriate staffing arrangements
• Provide on-the-job training in service etiquette order-taking product knowledge and luxury service standards
• Monitor Heartist performance and provide constructive feedback and coaching
• Promote teamwork professionalism grooming standards and a positive working environment
• Support the Food amp Beverage management team in maintaining effective communication and operational discipline

Food amp Beverage Coordination

• Maintain effective communication with Kitchen Housekeeping Front Office and other relevant departments
• Coordinate with the culinary team to ensure timely preparation and delivery of guest orders
• Ensure accurate communication of menu items availability dietary requirements and special requests
• Monitor order flow and resolve operational delays promptly
• Support coordination of VIP amenities special occasions and customized dining arrangements
• Ensure all service equipment is handled properly and maintained in good condition

Cost Control amp Inventory Management

• Monitor the use of in-room dining supplies equipment and consumables
• Assist with inventory checks and stock replenishment
• Minimize breakage waste and unnecessary operational expenses
• Ensure accurate billing payment processing and proper handling of guest charges
• Support departmental cost-control initiatives without compromising service quality
• Report equipment defects shortages and maintenance requirements promptly

Health Safety amp Hygiene Compliance

• Ensure compliance with applicable food safety hygiene and sanitation requirements
• Monitor proper food handling transportation and service practices
• Ensure adherence to HACCP principles and relevant food safety procedures
• Maintain safe and hygienic working conditions in service areas
• Ensure proper cleaning and sanitization of service equipment trays and trolleys
• Report food safety concerns incidents and operational risks to management
• Support sustainability initiatives including responsible waste management and efficient resource utilization

QualificationsEducation & Experience

• Diploma or bachelor's degree in Hospitality Management, Food & Beverage Management, or a related field.
• Minimum 2 3 years of relevant experience in Food & Beverage service, preferably including in-room dining operations.
• Previous supervisory or team-leading experience within a hotel or resort is highly desirable.
• Experience within luxury hotels, resorts, or internationally recognized hospitality brands is preferred.
• Previous hotel or resort pre-opening experience is an advantage.
• Strong understanding of luxury in-room dining service standards, order-taking procedures, and guest service etiquette.
• Familiarity with hotel point-of-sale (POS) systems and in-room dining order management procedures.
• Experience in handling VIP guest requests, special dining arrangements, and service recovery situations is an advantage.

Skills & Competencies

• Excellent guest service and interpersonal skills.
• Strong leadership, team supervision, and coaching abilities.
• Excellent command of English; Arabic proficiency is highly desirable.
• Strong communication and coordination skills.
• Excellent attention to detail and commitment to luxury service standards.
• Ability to work efficiently under pressure while maintaining service quality.
• Strong organizational, multitasking, and time-management skills.
• Good knowledge of food and beverage products, menu presentation, and service techniques.
• Ability to handle guest complaints and resolve service issues professionally.
• Familiarity with POS systems and basic operational reporting.
• Proactive, reliable, and guest-focused approach.
• Strong teamwork and collaboration across operational departments.
• Flexibility to work shifts, weekends, and public holidays according to operational requirements.
• Adaptability to the demands of a pre-opening environment.